Madewell is a clothing brand that specializes in women's and men's denim, offering a range of styles and sizes to cater to diverse needs. Customers have consistently praised the brand's exceptional customer service, with helpful and attentive staff members like Jillian, Veronica, Rebecca, and Megan who go above and beyond to assist shoppers in finding the perfect fit. The Southlake, TX location, in particular, has received high praise for its exceptional service, with customers highlighting the staff's patience and kindness in guiding them through the selection process, even when dealing with fluctuating sizes and trying on numerous options. While the in-store selection may not always cater to all size ranges, the brand's commitment to customer satisfaction is evident, with staff members offering to order items or facilitate exchanges and returns when necessary. Overall, Madewell is a brand that prioritizes providing a personalized and enjoyable shopping experience for its customers.
Lexi is awesome she was a tremendous help as well as the rest of staff at the front. I appreciate all of them helping me figure out what I should wear for a party tonight! Super friendly and made the process super easy. Thank you guys!!
July 2025
I ran in panicking today after trying on a ton of tops at different stores. Jillian saw me, helped, and picked the perfect top for a date I have coming up. Thank you, Jillian!!
November 2023
Stroller friendly aisles to wait out the wife’s shopping desires.
