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“From the moment I walked into the Spring, Texas branch, I felt welcomed. I was immediately greeted with a friendly smile, and the gentleman up front was eager to help and made sure I was taken care of right away.
I especially want to recognize Stacey for her exceptional customer service. She truly went above and beyond to make sure I received immediate service and, most importantly, a solution. She was helpful, attentive, and genuinely committed to making sure my needs were addressed.
As a member of this credit union, I really appreciate that level of care and commitment. Experiences like this make you feel valued as a member. Thank you to the entire Spring branch, and especially Stacey, for making my experience such a positive one!”
“The lady that helped me was Yajahira R. She was able to help me when every other location I went to couldn’t. I’m very grateful she was there and she was very friendly.”
“I would like to give 10 stars to this Credit Union and Branch the Manager Joshette Jackson, at the Springwoods Village location. She educated me on my finances and helped me build my credit years ago, and of course if fell behind to only reach out to her again and with no hesitation she helped me Succeed again , she provided me with best Customer Service and financial knowledge that anyone could ask for. She is an expert in Finance and she is a Gem all around. Ms. Jo helped me become the person I am financially today and I'm glad to be a part of Energy Capital Credit Union. This was the best decision I could have made with any financial institution. Kudos to Ms. Jo - I feel safe with her and the Credit Union.”
“Katherine from the Sr. Member Service Center at Energy Capital Credit Union was exceptional. She helped me so much throughout the entire process and made everything feel smooth and easy to understand. Katherine was very diligent, patient, and took the time to walk me through every step. I truly appreciated how attentive and professional she was. Customer service like hers makes a big difference. Thank you, Katherine, for all your help! - Maria Ireta”
“This is a great credit Union. I love everything about they services. But on another note. I would advise any and everyone. Please take my advice. Until they can get their system organized right. Do not get overdraft protection. Repeat do not get overdraft protection. But for the most part they are a Great credit Union.”
“I had a fantastic experience working with Alex at the Investex Spring location on Cypresswood. From start to finish, he was incredibly personable, professional, and made the entire process smooth and stress-free. It’s refreshing to work with a banker who truly understands what personal banking is all about. Alex took the time to listen, offer guidance, and made me feel like more than just a number.
Great job, Alex. I really appreciate your help. If you're looking for someone who genuinely cares and knows his stuff, go see Alex.”
9AM - 5PM
8640 Spring Cypress Rd, Spring
Credit Unions
“Madalyn G was amazing! I highly encourage everyone to come in and explore their options. She was professional and accommodating, especially to my small child and me, and provided the answers I needed. While we all have business needs, it's important to maintain the human connection. Overall, it was a phenomenal experience. Thank you! 🙏🏽”
“We worked other Justin Ovalle and he made the whole process very easy. He was well informed, communicative, and kind. We would highly recommend this branch to any friend or family member. The internet was lagging that day which wasn’t their fault but he accommodated to make it easier for us to complete the transaction that day.”
“Not your 1990s and 2000s service or customer friendliness but good enough for a bank that struggles with the competition. Kevin helped us out and was very professional at his duties. Very clean branch and very well behaved staff with the customers. Highly recommended branch in the spring tomball Houston Area.”
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“Good credit union. We usually work with Rachelle Winters. She is great with helping us in what we need. She has helped us on personal loans and rewriting loans. She explains things well and works fast. My kids have also been helped by Rachelle and have been satisfied with her fast responses and professionalism.”