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1 - 5PM 8:30AM - 12PM
13004 Murphy Rd Ste 200, Stafford
Medical Supplies
Medical Supplies
Medical Supplies
Medical Supplies
“I am happy with the service the tech
Is great i met him last year - but i think it is important that all your employees be on the same page- when i called saturday good night when oxygen concentrator quit working it lost its green
Light and was yellow saying it needed to be serviced so we switched over to portable oxygen. And it brought her
Oxygen reading up to 94 and i would check her reading every 30-min to hour and put back on if needed -when i got
Callback from person after 4am he said
Machine was ok to use with yellow light it was just reminder it was time for service and a guy would come out monday - i checked her oxygen with a concentrator with yellow light and her reading was 79 so i put her back on
Portable and got her oxygen back up
I knew I did not have enough. Portable thanks to last till monday so i found out
The oxygen machine would put out good air for about ahour or two then light on and now a piercing loud alarm on the machine - talked to another person and
She said it could be hose clogged up and i checked after wards and it ok but i confirmed when light is on and alarm is on it is not making oxygen - it is dangerous for her to be that low on oxygen. And could cause her to fall causeing more medical problems than
She already has - as far as i was told
From day one gor her not to put hose on if not a green light then i was told it is ok with yellow light - then i verified it was not safe for her to wear hose if yellow
Light& alarm - this could have turned out
Bad - iam glad everthing is good now
And i just think it is inportant for this
Company to be aware of things like this so it can inprove its communication
With customers - thank you Dave williams”