“Attention H-E-B management and Owner! This morning I was in need of 200 donut holes and I looked on the app and it told me the highway 6HEB had donut holes available. So I woke up early and headed to the store to buy three trays when I get there they were nowhere to be found. I saw a wonderful young lady by the name of Krystal , who said oh yes ma’am we have those they’re on the back counter. When she went to look for them, there were none available. She then found a lady with a walkie-talkie and said this woman needs three trays of our donut holes. I then asked, can they be made? Krystal told me yes they can be done in about 10 to 15 minutes. But the lady with the walkie-talkie insisted it’d be 30 minutes or longer because she had to find somebody else. I was willing to wait the 30 minutes, even though it was gonna push me back for volunteering this morning and the food I needed was for the volunteers. 10 minutes and I still don’t see the lady with the walkie-talkie who was supposed to be going to ask somebody else if they could be made. Krystal notices. I’m still waiting and says ma’am do you need those for today or for another day? I said I need them for today like 10 minutes ago. Juliann then stepped up and said I’ll make them for her. So Julie and Kristell went to work. Julian quickly put together three trays for me and within five minutes. I was ready to go. I’m super thankful for Julianne and Kristell who stepped up to make customer service A+ plus at H-E-B this morning. Not having these donut holes would have put our volunteers in a hungry disposition this morning as we are serving the community and handing out backpacks and school supplies. So I wanted to let HEB know that there are two amazing employees Kristell and Julian deserve a standing ovation! I didn’t get the other name of the lady who couldn’t help me, but she seemed bothered by trying to assist me so I’m grateful that these two women stepped up to give me the incredible customer service that HEB has always provided me with! Thank you so much for all that you do! And again kudos to Julianne and Kristell”
“The store was very clean, the employees were very friendly. This is very far from my house but I would definitely come back if I could but it was very enjoyable. Thank you I’m impressed but especially for this to be a Walmart”
“This is the new convenience store of our time with TRUE convenience pricing. Just please, be efficient at the checkout corner. Be ready with your payment and don't 'lollygag'! Help the clerk, it's all about speed and efficiency.”
“The night manager Andre was very helpful, my brother had to bring a calendar for school and of course waited till 10:45 to tell me.(15 mins before close) I was having trouble finding the calendars and the time was already 10:55 so I called them and said I'm in the store and I need a calendar. Not only did Andre give me easy to understand instructions as to where they were located he also met me halfway there and walked me there himself. Highly recommend coming by, very pleasant staff, and always good discounts!!!! 5 stars”
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