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“I had an excellent experience at this Extra Space Storage location. Lisa and Sheila both are absolutely amazing— the professionalism and customer service truly stood out. She was friendly, knowledgeable, and went above and beyond to make the process smooth and stress-free. It’s rare to find someone who genuinely cares about making sure customers feel valued, and Lisa does exactly that.
I really appreciate the great service and will continue to use and recommend this location because of them. Thank you, Lisa and Sheila, for making everything so easy and pleasant!”
“My name is Tina Meredith. I am currently a Advantage Storage customer. I wanted to say that I received Great customer service from Teresa Lowrey and Kaylia Quinn . They made sure I received the help that I needed.”
“Extra Space Storage here on big town is one of the most amazing storage I have ever had. They have great customer service and staff is always nice and very helpful at all times. Would definitely recommend them to anyone”
“Courtney and her team are great to work with. They helped me in every way and made the process seamless. I Highly recommend this Extraspace storage facility for your storage needs”
“Quick and easy process. First unit assigned would not work for me but Trey was quick to accommodate me with a different unit on the spot. Highly recommend checking this place out if you need a place to store anything.”
“Had a great experience today. Leigh was very helpful, and was very knowledgeable to help me in every way possible.
Definitely recommend! Go check it out!”
“Very professional staff, they will go out their way to help you and do whatever they can to make sure you are satisfied as a new tenant. I really appreciate Mr. Rogers and his associate for their wonderful kindness help and outstanding service for what y’all do. Thank you so much you guys need more
people like you guys”
“Jennifer was incredibly helpful in setting me up with a storage unit. I highly recommend stopping by if you're considering getting a unit and seeking Jennifer's assistance.”
“100% Recommend SecureCare Self Storage. They make sure to facilitate new customer rentals giving you fast and accurate information. Plus it’s a safe and clean property.”
“Chris provided excellent customer service! I was able to get the space I needed, and the whole process was so simple. He was fast, friendly and knowledgeable. He even walked me through downloading their app to get into the gate. 10/10 service. Thank you for everything.”
“The price was right. Sign up was fast and cheap. The storage garage was very easy to get to. My only gripe is the main office is not open Sundays, but at least the gates allow you in on Sunday. .”
“I cannot say enough good things about Sheila at Extra Space Storage! From the very beginning, she made the entire process smooth and stress-free. She greeted me with a warm smile, answered all of my questions with patience, and went above and beyond to make sure I had the right unit for my needs.
Sheila is extremely professional, knowledgeable, and genuinely cares about her customers. She took the time to explain everything clearly, gave me helpful tips, and made sure I felt confident with my choice. The facility itself is clean and well-kept, but Sheila is what truly makes this location shine.
It’s rare to find customer service that makes you feel valued, but Sheila does exactly that. I highly recommend asking for her if you’re considering renting a unit here—she’ll take great care of you!”
“The property manager Liz is very helpful! I had alot of requests and not much money and she worked with me to get me in a unit I could afford and she was nice and very informative. She also went out of her way to help me out and I was very thankful for her great customer service. I will be using this storage facility for all my storage needs going into the future as well as advising anyone else who is looking. Thanks again! 5 stars!”
“This location is the bomb.com! The process was smooth, the unit was super clean, and the app is easy to use. Debbie at the front desk was amazing friendly, helpful, and full of positive energy. Top-notch customer service from start to finish! I rented this storage unit that’s 25 minutes away from my new home because of the great reviews .
Update as of 9/18
I checked out yesterday and the entire process went seamlessly. As soon as I walked in, Ruth greeted me with a warm smile and clearly explained the steps for closing out my storage unit. From move-in to move-out, the customer service was outstanding. The facility is very secure with gated access and 24-hour surveillance, which gave me peace of mind the whole time. I highly recommend this location!”
“All my dealings with the Extra Space employees on Franklin in Mesquite have been more than great. I love the upgrades they've been doing and how clean they keep the whole place it's amazing. They always seem to care and go out of their way to make things work. Keep up the good work !!! Just wanted to add an update to this former post that I needed to contact Extra Space about changing my address and had questions about some pricing on a few of my units. I spoke with Crystal who is always so friendly and helpful and needless to say she helped me with everything and was also able to help with discounts Savin me money. Crystal you are a blessing thank you so much for your help today and always. Customer care like this is something that is hard to find now days.”
“Adolfo was very helpful and kind, he assisted me with all the questions I needed and even called to check back in to see how the storage was holding up for me. I highly recommend his customer service.”
“Outstanding customer service. Nancy was very helpful with transferring me to a smaller unit. I was paying too much for the previous one and she got me a better deal.”
“I want to thank the nice man (I’m not sure his name) but he was a very nice guy who helped me after being at my unit all day in the heat cleaning and organizing my storage unit! Simply bringing me some ice cold water and helping me get some things move out of there was a huge help and meant so much to me! I really appreciate everyone at Extra Space Storage and will recommend more people to use their facilities!”
“Very great customer service with Sunday (an employee). She’s thorough setting us up and explaining the details with our contract. Will recommend this place to store your belongings!”
10AM - 6PM
7761 FM741, Forney
Self Storage
“Fantastic customer service! I could not recommend them enough! Bobby and Antonio were so kind and helpful! Allowed me to see the unit before purchasing and were well informed. Pretty good prices too! This storage facility also provides a free security system within the unit. Any movement in the unit will prompt a text message. Clean facility and pretty good prices too!”
“I had the pleasure of working with Montez today. He was very helpful, answered all of my questions, and offered great suggestions to help me choose the perfect storage space.”
“This is not only a great storage facility but the folks running the place are fantastic. They managed the delivery of our moving container and have been very helpful throught our time we used their storage. Highly recommended.”
“DeeDee went above and beyond to help us get figured out and ensure we could do what we could to get us our unit when we needed to. She truly is such a special person and so genuinely kind. ? so glad we chose to use this storage facility”
“They have exceeded my expectations. Rick is an outstanding property manager. The site is always well kept. I feel comfortable storing my belongings here. Compared to some of the other companies that I've used in the past rate increases are minimal. Thank you Rick and Storage King, keep up the great work!”
“Clean and secure facility, easy to get to, love how easy the app is for accessing the property. Staff is friendly and accommodating. Can't ask for much more!”
“Had a great experience with Erin at Extra Space Storage! She guided us through the entire process, answered all of our questions, and even let us choose the storage unit we preferred. She made everything smooth and stress-free, highly recommend working with her!”
“Just visited the store to potential rent a unit.Will be coming back because of Chloe, who had amazing customer service and was super patient with me. She was incredibly helpful, knowledgeable, and went above and beyond. Her professionalism and friendly attitude made the entire process stress-free. Highly recommend this place 10/10.”
“I had a great experience with this storage facility. The staff was friendly, helpful, and answered all my questions. The units are clean, well-kept, and easy to access. I also feel confident knowing the property is secure and monitored. Definitely recommend this place if you need reliable storage!”
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“No overnight parking, but plenty of room to maneuver. Bathroom on site and easy check-in and check-out process. It was a drop and hook, so turnaround was quick. Staff was friendly and helpful throughout — overall a smooth and efficient stop.”