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“Michael Hardy at Extraco Bank was a huge help to both my daughter and me with several transactions. He helped get her remote login fixed, answered our questions, and made everything easy to understand. What could have taken a while or been frustrating was actually quick and enjoyable because of his great attitude and willingness to help. We really appreciate the customer service and are thankful for all his help.”
“I have been with SWECU for 35+ years. They have a great team of employees. Linda Moreno has been wonderful in helping solve an issue that I had. Keep up the great work.”
“I just wanted to say the Downtown team is amazing. Jack was very welcoming and knowledgeable. Miriam was quick to help with my account and she always responds to my emails. no matter what I ask she knows how to fix it. Then there’s Ali she is extremely knowledgeable as well. Before I even get the chance she tells me about the new rates or any products that are new to the market. Making sure I’m always getting the best options. This team sets the bar high for customer service I don’t think anyone could compete.”
“Every time I walk into the WEST ADAMS Branch I am greeted with a warm smile by Kendra and the loan officer Bethany is very knowledgeable of any questions that I may have. I always leave out reassured. West Adams team is always #1 in my book.”
“I would like to recognize the outstanding service I received from stacy who assisted me with my problem with my express loan. From the moment I arrived, she was professional, patient, and genuinely committed to helping me resolve my issue. She took the time to carefully review my loan, explain everything in a way that was easy to understand, and worked diligently to make sure the problem was corrected.
What impressed me most was her kindness and willingness to go above and beyond. She treated me with respect, answered all of my questions, and made what could have been a stressful situation much easier. Thanks to her knowledge and dedication, my loan issue was resolved quickly and efficiently.
Employees like her are the reason customers continue to trust and do business with your bank. I am extremely grateful for her help and would like to thank her for providing such exceptional customer service.”
“Had a nice young lady named Alex do my withdrawal. Even though she was in training, she did great and had good customer service! She was also dressed professionally, and very polite.”
“Hailey and Morgan were very knowledgeable and professional. Their thorough explanations of bank products and services were top notch. Proud to be a member of the 1st Convenience Bank Family!!”
“Always extremely professional, courteous, and informative advising.
The #1 key policy that I appreciate is when there may be a questionable purchase on my card is that I will receive an text confirming, or denying the purchase.”
“I have been doing my banking with them for several years now and could not ask for a better banking experience. They are friends and treat you like friends and not customers!”
“Well on the 8 of June I deposited a large sum of money to invest the one who handled the transaction really didn't tell me about some of the options that I was interested in she just said sign here and there and turned around and started typing she didn't say anything else I'm just sitting there not knowing if we were through she turned around and looked at me and said is there anything else so I'm going back up there to see if my investment papers is right”
“A lot of these issues the customers complained about in the previous reviews are the own customers fault not the credit union. You slack you lack and fall off track just like a train. Stephanie is the best and the owner is super nice.”
“We recently worked with Megan to purchase our new home, and she was absolutely phenomenal! As a realtor myself, I’ve worked with many lenders over the years, and I can confidently say she stands out! Her communication was consistent and clear and she was proactive in every step of the process. She truly cared about making sure everything went smoothly.”
“I recently worked with PENFED on an auto refinance. The online experience was not good I was about to give up and I realized they had a location in Temple Tx. Vonda Isenhart was very friendly and helpful she sent in the info and got the deal done. I use two credit unions and two banks and have never dealt with anyone that great. She is exactly the kind of employee all businesses need. She definitely deserves a thank you from me and her company. I would recommend PENFED Credit Union to everyone.”
“Ok, this has been my bank for over 14yrs now ,even before it when it was bbva compass-i LOVE the people, theyve always heen super friendly & helpful. This review is SOLEY ABOUT THE ATM MACHINE! I chose this bank 14yrs ago because it was the closest bank to my house since i do most of my banking thru the ATM. I wish they would just FINALLLY replace this machine & quit fixing it/patching it/updating it because it always has something wrong with it lately. It’s REAALLY annoying after hours or when you’re in a hurry & now have to circle the block & either go inside or wait in line. Like I said, people are awesome & i appreciate they are open til 6p during the week & til 1p on Saturdays, JUST WISH THEY WOULD GET A NEW ATM!! (Hoping this message makes it way2the people who can do something about it-lol)”
“My Business Bank account and Personal Bank account are with Horizon Bank and when there’s a problem with debit cards or anything this staff is on it!
I have never been in better hands than I am with Horizon Bank thank you!!”
“This branch is the bomb for getting your banking business or buying a car if you need a car these folks are the ones you need to go see they work like they are buying the car for themselves great crew”
“I moved here to Temple Texas from Houston and went to many banks in the area, I found SECURITY BANK to be very friendly, most helpful and working with them on loans and banking has been the best experience I have had in the past 40 years.Thank You , Garry”
Open 24 hours
2362 SW H K Dodgen Loop, Temple
Banks
“My mom and I have a joint account here. We have both been treated with respect when we go into the bank. The ATM in the drive thru is the type that will post checks immediately to your account.”
“The customer service is top notch. I love being greeted by name when I walk in. I'm not even a high money depositer. I'm a regular dude, but treated like I'm an appreciated customer.”
“Very pleased with their services, specially with Mr. Patrick Ramsdel (my advisor). We opened a business account every time we have any questions, he try to help us with everything, also the way he interactwwith other customers is very pleasant.
It's a different experience that we never experienced in other banks.”
“I only had to make a deposit, so I went to the drive-thru rather than go inside. When I pulled up, I was the first one in line at one of the drive-thru lanes. I was taken care of immediately and on my way within 5 minutes.”
“My experience working with Mr.Chad Holder today has been excellent! He is extremely knowledgeable and took the time to clearly explain all my options for opening a new account. He explained everything super well, making the entire process smooth and easy to understand. I truly appreciate his personalized attention and outstanding customer service unlike other places I had gone previously.”
“ATM was out of order, but repaired & working later in the day. Enjoy how wherever you go, there seems to be a Wells Fargo branch. This branch seems very nice. Love the ability to electronically deposit checks.”
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“I've been a Texell member for 40+ years. They have so many great things to offer.....from free checking accounts, children's savings accounts, low rates on loans and great discounts on home/auto insurance. I recommend Texell to friends, every chance I get.”