Chase Bank appears to be a mixed bag when it comes to customer service and convenience. While some customers had positive experiences, such as being helped quickly at the drive-thru and having a trust account set up efficiently, others faced issues like inconvenient cash transactions and malfunctioning ATMs. The bank has made efforts to address the ATM problems and apologize for the inconvenience, which was appreciated by one customer. Overall, the reviews suggest that Chase Bank's staff can be helpful and efficient, but the reliability of their services and convenience of their locations may vary.
Staff is helpful and efficient. Set up a trust account in 15 minutes and had it available in less than 24 hours while three other institutions required more than an hour and a half, with difficulty scheduling and/or requiring three 45 minute waits on the phone to get it correct. Finally gave up on the others. Should have... read full comment
August 2026
Friendly customer service, I recommend this bank to my friends and family, thankyou
June 2026
One-time Chase for the best bank to do business with now they got so many policies and rules that now I'm putting down in the same category as Bank of America Wells Fargo any big corporate Banks
