Platinum Ford is a highly regarded Ford dealership located in Terrell, known for its extensive inventory of new and pre-owned vehicles. Customers praise the dealership for its exceptional customer service and knowledgeable, attentive staff. The sales team, including representatives like Seth and Jesse, is recognized for being helpful and accommodating, often going the extra mile to meet customer needs, such as locating specific vehicles from other dealerships. The financing process, while occasionally lengthy, is described as smooth, and many appreciate the reasonable time spent at the dealership. The service department also receives accolades for effective communication, providing updates through videos, and offering online payment options. Overall, Platinum Ford fosters a welcoming environment that encourages customer loyalty, making it a top choice for those in search of a new or pre-owned vehicle.
Jim H. was an amazing salesman, he greeted me as soon as I walked in with a smile on his face. He explained everything to me in order to make my car choosing experience wonderful. If you’re looking for a car, come here and ask for Jim H. Thank you Jim
September 2024
Seth was easy to work with. No pressure. I ask some tough questions and he went and found the answers. Of course, the finance and all took a little longer than I would like but it was a smooth transaction.
September 2024
The salesman that assisted me was Matt Powell and he was extremely curtious and professional
