Platinum Ford is a highly regarded Ford dealership located in Terrell, known for its extensive inventory of new and pre-owned vehicles. Customers praise the dealership for its exceptional customer service and knowledgeable, attentive staff. The sales team, including representatives like Seth and Jesse, is recognized for being helpful and accommodating, often going the extra mile to meet customer needs, such as locating specific vehicles from other dealerships. The financing process, while occasionally lengthy, is described as smooth, and many appreciate the reasonable time spent at the dealership. The service department also receives accolades for effective communication, providing updates through videos, and offering online payment options. Overall, Platinum Ford fosters a welcoming environment that encourages customer loyalty, making it a top choice for those in search of a new or pre-owned vehicle.
Dylan was great and so helpful! Pleasant young man and made our truck buying experience so easy. We will definitely buy from him again.
September 2026
Great service and customer relations. April is the best service advisor I have had the pleasure to worth with. I would highly recommend Platinum Ford for all your vehicles.
September 2026
Service adviser and quick lub tech did great at doing the maintenance i requested. As well as they kept me updated throughout the process. I will be back to keep both vehicles maintained.
