“The staff here was refreshingly helpful...actually I received the BEST service I received in years. They went above and beyond. I did not know that was even possible at a place like this as days gone by have faded my memory of true customer service. The whole team from the floor to cashier to management were splendid. If they can replicate this service I will be a frequent customer.”
“Store was clean, organized and had lots of options. Employee Mariana was very sweet, nice and patient with me but over all, Store is a 10/10 but Mariana is a 15/10”
“Took grandkids here for shoes, good selection on sale all sizes. 4 pairs for a little over 100.00. Price was so good I came back and bought daughter in-law and our toddler Grandbaby each 2 pairs. Will shop here 1st before going somewhere else.”
“This was my second time visiting this location, and I can't say enough about how kind, patient, and helpful the staff are. Gena recently assisted me, and she truly went above and beyond. The store didn't have the size I needed, so she explained that I could order it online. I admitted that I wasn't comfortable doing it myself because I was worried I'd make a mistake. Without hesitation, she offered to walk me through the entire process. She was incredibly patient, knowledgeable, and never once made me feel rushed. Every employee I interacted with made me feel welcome. They never made me feel like I was inconveniencing them or asking too many questions. If they didn't know an answer, they took the time to find out instead of brushing me off. This was honestly one of the best customer service experiences I've had in a long time. Thank you, Gena, and the entire team, for your outstanding service. Your kindness and professionalism truly brightened my day. Keep up the amazing work!”
“Handmade one pair at a time. Designed by the customer with guidance from a master bootmaker. Personal, friendly service and reasonably priced. I have at least ten pairs of Mercedes boots, they fit perfectly right out of the box and last for years and years. I wear them for dress, I ride in them, get them wet and covered with manure. They last like quality things do. I'll always buy Mercedes boots.”
“Love their work and very friendly staff. Brought in a couple of pairs of shoes to get the heels, soles repaired and also some shine done, the price was very reasonable I payed a little over $130 for everything and they look amazing !”
“Compliment: As a Mom, and A Grandmother, Carters, has become a pleasant and unexpected trap ?. I walk in for 1 thing, and spend an hour, and walk out with, lets just say, more than 1, thing ?.”
“To the Store Management Team, I am writing to share the outstanding customer service I consistently receive at your location. In particular, I want to formally recognize Alyssa and Kerrisa. Every single time I shop in-store, they go above and beyond to ensure a helpful, welcoming, and truly unforgettable shopping experience. Their dedication makes a massive difference, and they are an absolute credit to your team. Please pass along my sincere thanks and recognition to both of them. Best regards, -O.G”
“I bought shoes and the second one was 50% off, I didn't find many in my size but I found what I needed, I think they have great promotions. The service was very good and they spoke Spanish.”
Last month, Foot Locker Inc. reopened its flagship store at 112 W 34th St. in New York City, as part of new retail plans. The store introduced "Home Court," a basketball-focused shopping area created with Nike and Jordan Brand. The updated store offers a basketball-themed shopping experience. It combines customer service with the newest products for use on and off the court from several brands.
The "hands-free" footwear brand Kizik just opened its second U.S. store at the iconic Mall of America in Bloomington, Minnesota. The Mall of America store, located in the West Market on the second level, offers Kizik's full assortment of shoes for men, women, and kids in all sizes. It will also carry new seasonal styles, Kizik-branded apparel, shoe care kits, and no-slip socks.