PNC Bank is a financial institution that aims to simplify banking for its customers. Despite facing some challenges, such as identity theft and obtaining a signature guarantee, the bank's staff has been praised for their exceptional customer service. Kaylee, a bank employee, was commended for her patience and guidance in resolving a customer's issue, with the customer stating that "every branch needs a Kaylee." Similarly, Paula Ramos, the manager at the Cochran's Crossing location, was highly regarded for her tireless efforts in assisting a customer with an identity theft situation, making the customer feel welcomed and cared for. While the bank's policy of requiring a bank account to obtain a signature guarantee was inconvenient for some customers, Maxx Smith, a banker, was able to make the experience worthwhile for one customer who had to open an account to get the stamp. Overall, PNC Bank's focus on providing personalized and helpful support to its customers has been well-received, with the staff's dedication and professionalism being highlighted in the reviews.
Our PNC Banker Jacob provided excellent service and was extremely patient and effective in helping us understand the answers to our questions. I would highly recommend him and the Cochran's Crossing PNC Bank branch. Thank you Jacob!!
August 2017
Such a friendly banking location. I have my business banking there since 2001.
September 2016
Such a friendly banking location. I have my business banking there since 2001.
