The Goodwill store in Tyler is frequently described as the best by customers, including hardcore thrifters. The staff is consistently noted as friendly, smiling, welcoming, and helpful, often going out of their way to assist. Employees are recognized for excellent customer service, being sweet, patient, and kind, and they stay busy organizing and putting out new inventory. There is constantly new inventory, including lots of kids clothes, and customers often find designer brands for very low prices. Managers and supervisors are highlighted as doing a wonderful job, being very nice and helpful, and have been known to offer generous discounts. While there are occasional mentions of rude employees or bad experiences, the overwhelming feedback is positive, with many customers loving the store and highly recommending it. The welcoming atmosphere makes shopping there a blast.
One of the nicest Goodwills I have been to. Actually saw some of the employees cleaning shelves. Can't say that I have seen that before. Very friendly and helpful staff. Definitely making a return trip next time I am in the area.
March 2026
Very nice, clean and well organized store. Bathrooms were nice spacious and clean. Staff was friendly and helpful.
February 2026
Well organized, the parking is not great, unleveled.
