Metro by T-Mobile offers unbeatable prepaid plans and 5G phones. The staff is friendly, professional, knowledgeable, and expedient. They walk customers through plans and answer questions, making the process easy despite it sometimes being a bit of a hassle. The team works together so if one person doesn't know something, another does. This location is described as the best ever, with amazing and patient service. The staff knows all promotions and has the best prices, providing great help to everyone.
Best store in Tyler. I went to the store with my phone problem the manager was kind and helped me with my phone even though I bought this phone from a different location I went to the other store with the same problem and the lady didn’t want to help me she was just trying to sell me a phone
March 2025
They did great, always a bit of a hassle to get a new phone and if one person didn't know a certain thing the other person did!
February 2025
I read several reviews before visiting this particular Metro store location. The girl behind the counter named Fiza was very professional, knowledgeable and expedient.... (which is rare in today's society). She answered my questions and had my new phone switched over quickly.
