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“Josh at the AT&T store provided exceptional service! He was knowledgeable, helpful, and made getting a new phone a breeze. I highly recommend Josh for his professionalism and dedication to customer satisfaction. Thank you, Josh, for a great experience!”
“The sales personnel and the store manager were very polite, professional and knowledgeable of my needs. They answered all my questions and were very helpful in meeting all my needs.”
9AM - 8PM
1801 E SE Loop 323 #400, Tyler
Mobile Phones
“So yall, I came in disappointed about my phone because the screen was totally black. The worker at the business told me my cost would be $380 to replace the oled screen on my s22 ultra and yallll I was disappointed again but I realize I had the same phone in my car and asked him to switch my old screen and put in my current phone he agreed but there would still be a fee to do the work. So I left my phones with him and returned hours later prepared to pay and he told me that it was a minimum problem and he fixed my current phoneeeeeee lol I was so happy and I left with money my pocket babbby. So please go check this place out for all your cell phone and laptop device needs...”
“Joel was amazing!! He took his time explaining everything in detail, as well as his patience level, it was astonishing lol! Would definitely recommend this store.”
9AM - 8PM
5225 S Broadway Ave, Tyler
Mobile Phones
“I broke my phone and took it in for repair. They could have charged me a bunch of money to fix my phone for me but instead suggested I take the time and go to the Apple Store. I appreciate and respect the honesty”
“Best store I been to the employees are super helpful and made my transaction a smooth and easy as they could they are vey knowledgeable and answered all my questions and concerns I highly recommend this store”
“5 Stars for River ! River was our sales associate. Our visit required extra help for a senior citizen who needed a simpler phone . River took the time to select and familiarize the customer with their new cell phone. He listened to and answered all the customer's questions carefully. He even wrote down the information that the customer needed later on for the phone plan sold. We sure did appreciate all the help that River provided, at the T Mobile store at HWY. 64 West in Tyler Texas.”
“Thank you for the service. I broke my screen and they replaced it. Prices are unbeatable. I called around various places around east Texas and they were all too high. I had to take it again because I dropped my phone in water and they fixed it. Can’t thank them enough great business ethic. Thank you!”
“Prado’s Repair was a great experience. I took my phone in today around 11 AM. Told them what I needed to be done. They examined my phone, gave me a quote and had me out in an hour. I had my back screen and my speaker fixed and it was only $120 and they were very communicative and they also gave me a new screen protector. .”
“Jose was awesome! Dropped it off on my lunch, and it was already ready when my lunch was over. Super fast, friendly, and I recommend shopping here. My sons iPhone touch screen was not working, and he figured it out super fast, and got it taken care of. I'm an android user so didn't know what the issue was. :) Thank you Jose!”
“I want to give a huge shoutout to Kate at the AT&T store by the mall. After having a terrible experience at another AT&T location near Walmart and CC’s Pizza—where we were treated rudely and basically told to go somewhere else—Kate completely changed our experience.
She went above and beyond to help us with our phone issues, insurance claim, and everything we needed. She was patient, professional, knowledgeable, and genuinely cared about helping us find a solution. She took the time to walk us through the process and made sure everything was handled correctly.
Customer service like this is hard to find these days. Kate deserves recognition for her outstanding work and dedication to customers. AT&T is lucky to have someone like her on their team. She definitely deserves a raise!
Thank you, Kate, for all your help. We truly appreciate everything you did for us.
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I have spent weeks trying to resolve a phone insurance claim for a device worth approximately $1,300. I have been referred back and forth between AT&T, Asurion, and other support channels without receiving a clear resolution.
I have made multiple attempts to work through the proper process, but I continue to receive conflicting information and no solution. At this point, I am documenting all communications and preparing to pursue formal dispute resolution and, if necessary, file a claim in small claims court.
I am still hoping this matter can be resolved fairly without legal action. Please contact me so we can reach a resolution.”
10AM - 9PM
4601 South Broadway Avenue, Tyler
Mobile Phones
“This place is very good I walked up and asked my questions and the lady had me taken care of in less than 10 minutes. She knows what she’s talking about I highly recommend this place I was very happy.”
10AM - 8PM
1212 W Bow St, Tyler
Mobile Phones
“I highly recommend coming here to switch over or to upgrade your device . Will was very helpful and fast working on getting me completely set up . He help me get a discount and hooked me all up within an hour .”
“Jessica always does a great job. I always receive outstanding service at this location. Anytime I have a technical problem or an issue with my phone she is able to fix it. Outstanding customer service! Five Stars!”
“New Management and they are amazing!! MD and H were a huge help, in fixing our home internet issue as well as getting a new iPhone for our daughter's birthday. Thanks guys and we will be back!”
“Ms Fiza goes above and beyond with her customer service. I've had several issues in the past but she has always been very patient with me. Thank you for your service”
“Was upgrading my phone at metro yesterday and ended up switching to tmobile due to a really great deal they were offering, when I went to the store everyone there was friendly & welcoming, & the guy who sat with me, River, was very thorough & patient with me. My brain is in constant buffering mode at the moment due to medical reasons but he never missed a beat and even still took the time to make sure I was getting the most out of the deal, thank you for making the transition such a smooth, pleasant one! I appreciate y'all.”
“Josh Estes at Verizon deserves special recognition. He spent extra time helping me and my mom with multiple phone needs and never once made us feel rushed. His caring approach, friendly personality, and genuine desire to help customers stand out in the best way. Verizon is lucky to have him.”
“This is my second time replacing my phone at Russell Cellular. Both times I have had great customer service. I love that they don't try to upsell me on anything. They just present the facts and tell me what is available. The choice is mine!😃 How awesome is that!?
Trade in value was exceptional and I love my new 26 Ultra!
When it comes time to replace my phone again , I will definitely come back to Russell Cellular.
Thank you so much!”
10AM - 7PM
2722 W NW Loop 323 Ste 300, Tyler
Mobile Phones
“Keeli assisted my son and I today and she was amazing. She was very knowledgeable and patient. That is usually NOT our experience! Today's experience was very refreshing!
Y'all need more Keelis.”
“Bailey was awesome! 🙂 From the moment she answered the phone and helped me with all my questions to the moment I happily walked out of the store with new phone and home internet service, she was amazing!
Thank you, Bailey, for making the whole experience so easy and enjoyable! I will definitely recommend her to everyone I know who needs T-Mobile service!”
“Jennifer was awesome. She mada an otherwise stressful task enjoyable. I'm very happy with my phone and personal wi fi device I signed up for. Saves me money and I get great reception everywhere. Love Metro PCS.”
“Claudio is the best health helped me with every question I had was was amazing. I been to so many other stores and no one every gave me great customer service like Claudio does. He is amazing.”
10AM - 7PM
514 S SW Loop 323 Suite 900, Tyler
Mobile Phones
“Jazzel is an absolute gem! After years with Verizon, I was hesitant about switching services. Jazzel’s expertise and fantastic people skills made the transition seamless. She even scored me a great deal on a some accessories for my new I phone 16 Pro Max! Thanks to Jazzel, I’m thrilled with my new service and the savings. You rock, Jazzel!”
“Alfredo was very knowledgeable and did his best to help me and save us money on our repair. I will definitely be back when I need additional repairs. Excellent service from Alfredo!”
9AM - 7PM
3816 Hwy 64 W, Tyler
Mobile Phones
“We arrived shortly after opening. We needed to get new phone and internet service with new cell phones. The employee that helped us was Vicente. He was very knowledgeable, helpful, and very, very patient. My phone was an iPhone 6s that had not been updated in about two years. It took a pretty good while to get things done due to that. Vicente spoke to us about different subjects, keeping us entertained while my phone took forever to do whatever it needed to do so that we could transfer info to get new phones. We were there for around three hours dealing with my phone more than anything else. I highly recommend this store. We are very happy with the service we received and this is the only store we will use for anything regarding our services.”
“⭐⭐⭐⭐⭐
I had a great experience at MetroPCS. The representative was knowledgeable, respectful, and very supportive. He took the time to explain all the options and made sure everything was set up perfectly. Truly excellent customer service—highly recommended! And. Excellent service! The staff was very helpful, patient, and professional. They explained everything clearly and made the process easy. Highly recommend MetroPCS for great customer service.”
“Walked in, immediately greeted, changing from Visible Wireless to Cricket Wireless. Extremely easy and fast. The lady was extremely helpful and polite. Probably 15 minutes tops, the service was activated, and I was on my way. ?”
“Krystal and lacreasha have been awesome in providing customer support and resolving all of our issues.they both have gone above and beyond to get our service provided”
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“I had an excellent experience at this T-Mobile store thanks to Tanesha Jackson! She was incredibly friendly, knowledgeable, and patient while helping me set up my new iPhone. She took the time to answer all of my questions, explained everything clearly, and made sure the transfer process was going smoothly before I left.
She made what could have been a stressful process feel easy and seamless. It's clear she cares about her customers and takes pride in her work. Thank you, Tanesha, for providing such outstanding customer service!”