9AM - 8PM
5225 S Broadway Ave, Tyler“Manny is such a great employee to have there. I recently upgraded my familys phones. I actually live out of state so it can get a little difficult setting things up. Manny took care of my mom and set her phone up with such ease and simplicity she was astounded. I really appreciate Manny for doing that. Its not just doing the work but also going above and beyond to make sure that she was set up properly and efficiently. Give this kid a raise! Support like this is what leaves no doubt in my mind that ATT is the way to go! Keep being you Manny and it will definitely pay off.”
9 AM - 8 PM
1801 E SE Loop 323 #400, Tyler“They saved my expensive phone that I had no insurance on. Extremely grateful. Also on another occasion I took my granddaughters phone there and they saves it as well. Tomorrow I'm taking my my lap top there in hopes for the same. It slid off my bed in the hospital last week and screen is scrambled..”
“The service here is wonderful. I have not had a broken phone, but they have helped my friends as well as myself learn some of the functions of our phones. He is always polite and friendly.”
“Prados Repair replaced my damagedcharging port on my Bluetooth speaker for way less than what everyone else in town quoted me! They only charged me 40 bucks and it was well worth it. Other places i called wanted double that or more to fix it. Thank you for being so awesome ?”
“I want to get a big shout out to Joshua over at 4757 Broadway,Tyler Tx 75703He is the best. While he was fixing my phone. We laughed and talked the entire time. I felt like we knew each other. Great person. Keep up the good work.KB”
“I recently purchased a new phone from your store and wanted to express my satisfaction with the sales interactions. The sales team was not only knowledgeable about the products but also patient and attentive to my preferences.They provided valuable insights, helping me make an informed decision without any pressure. The overall process was seamless, and I appreciated the personalized attention. Kudos to your sales team for making my phone-buying experience a positive one.”
“Cannot even begin to describe how grateful I am for the kind service I received in store when my SIM card needed replacing. The associate was attentive and knowledgeable. I'm sad I did not get your name before leaving for this review. Just know that AT&T has some great assets in associates like you!”
“Customer service was great 2 ladies were helpful and professional, the only downside is there were only 2. But my problem was resolved quickly and efficiently nevertheless so I’m happy 4.5 stars from me thanks…”
9AM - 9PM
6874 S Broadway Ave, Tyler“This is the only location I visit for anything I need! Sam was very attentive and kind when purchasing my new iPhone. He was very patient in answering all the questions I had! Go see Sam!”
“We just spent part of the afternoon with Justin Adams at this T-Mobile store. Justin was wonderful. He was patient, knowledgeable, and understanding of our needs. I wish all customer representatives could be as nice. Thank you, Justin.”
10AM - 8PM
3840 State Hwy 64, Tyler“Went to see about porting over my parents to my plan and get them some new iphones. Was helped by the manager Stepnen and he was such a great help and he knows his stuff. Had a little hiccup with my mom's phone it was allowing us to make inbound calls to her but no outbound calls. She could call me but she couldn't call anywhere outside the T-Mobile network. Had to go back and get that fixed and I was able to get it done in a timely manner. Thank you for the service that you gave me on the first time visiting. You are my go-to store. Thank you once again Stephen, it was a great time while we're there helping us out. Michael”
“The best place to come to for phone repair!!! Not only was he willing to work with me on the price he was very nice! I definitely recommend coming here. Make sure you ask for Jose for all your pricing and phone repairs!”
10AM - 8PM
3320 Troup Hwy, Tyler“I have to do a Rave about Xenia at T-Mobile on Troup hwy. She has some amazing customer service. She had issues with our new iPhone and instead of making us go home and deal with it, she came back the next evening on her day off, to meet us and get the phone fixed. It's a rare occasion when you find someone that actually likes their job enough to make the customer happy.”
“Steffany at Cricket has been amazing! She is Kind,helpful, and very knowledgeable of all things Cricket!!! She helped me get the best deal and switch over all my phone from Straight Talk and then 2 weeks later my husband's and kids. Overall much better plan, more bang for your buck!Thanks for your help Steffany!”
9AM - 8PM
513 E Front St, Tyler“I was told ," don't go to them for the service can't ?connect here ", follow your heart ♥and knowing God doesn't make bad decisions and him first makes a huge difference..love my boost!”
9AM - 8PM
516 E Front St, Tyler“There's not enough words I can use to express the professionalism, care, and understanding attitude that CAROL presented me with. I came into the store frustrated and confused with another employee that shall remain nameless. But through CAROL'S vast expertise, and knowledge about not only the business, but how to care for the customer. She somehow was able to allow me to leave with a sense of calm and understanding. She was very polite and very attentive. I asked her a million questions, and she answered a million and one.!! With confidence and care. She will forever remain my FAVORITE MetroPCS Woman.THANK YOU CAROL. From now on Whenever I hear the name "Carol" I will no longer think "Baskins" from the Tiger King I will think of my favorite MetroPCS woman Thank you!!!! ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️”
“Val and Esma were very helpful with starting up my plan and very patient with gathering my info and I also received my t-moble goodies so don't be shy to step into this location for assistance”
“I stopped at this store while traveling when one of my devices stopped working. An employee helped me with what I needed and got me back on my vacation with a working device. I can recommend this store.”
10AM - 8PM
1212 W Bow St, Tyler“Thank you Jazz for your kind service and patience today. In explaining your service, deals and my auto pay. Transferred from Bad Cricket to Boost in less then 1hr did not over spend even gave me a little discount since i was on a small budget, went the extra mile by storing all my information on my new device in seconds. Had a great communication with her thru my stay at store.”
10AM - 8PM
514 S SW Loop 323 Suite 900, Tyler“Alexis was amazing renewed my faith in Cricket. New phone and she did everything to get everything from old messed up phone to new one. If you live in Palestine Texas go to this Cricket store instead and your will be treated like you should be treated and get amazing help.”
“Last edit: My screen protector popped off again BUT to the credit of the this business and his product it only popped off after I missed the top step of an attic ladder and full body slammed my phone screen first into a wooden floor from a dead drop of over 10ft. The protector is damaged but my phone and screen are intact. The product has worked as intended and has saved me hundreds of dollars. I am very happy with the courtesy I was shown during our last transaction even with me being quite unreasonable and I am happy with the product. I feel if I didn't have the screen protector installed correctly by a professional, I would be replacing a screen or whole phone right about now. I added another star to reflect my sastifaction.”
“Walked in, immediately greeted, changing from Visible Wireless to Cricket Wireless. Extremely easy and fast. The lady was extremely helpful and polite. Probably 15 minutes tops, the service was activated, and I was on my way. ?”
10AM - 8PM
2327 W Erwin St, Tyler“Jennifer was awesome. She mada an otherwise stressful task enjoyable. I'm very happy with my phone and personal wi fi device I signed up for. Saves me money and I get great reception everywhere. Love Metro PCS.”
10AM - 6PM
5225 S Broadway Ave, Tyler“Thank you to Vincent for helping me find a bicycle today in the bicycle department. I had unsuccessfully tried to have someone called to the bicycle department and flagged down Vincent who dropped what he was doing and came over to assist me. He helped me find the price of the bicycle and he aired up the tires so I could ride it home. I tried to contact someone at Target to give Vincent a positive review but no one seems to answer phones there.”
9AM - 7PM
3816 Hwy 64 W, Tyler“Kevin is "Awesome!" He is an excellent communicator, very knowledgeable and very patient with customers. Kevin took time with me insuring I was completely satisfied with my phone purchase, and helped me set my new phone up. He also told me if I had any questions or needed help with my new phone, I could recontact him at the store or by phone. I feel very fortunate/blessed to be a customer /friend of Kevin's. Amye Lynn”
10AM - 7PM
2722 W NW Loop 323 suite 300, Tyler“After a year of issues with my wife's phone service, multiple calls to Crickets 611 help number, and talking to Samsung - we walked in this store and had a resolution in five minutes. The young lady at the counter, actually three of them, were very helpful in spite of my wife's obvious aggravation. With a quick review of the phone and network settings we were quickly assured it was now going to work properly. Test call and text worked, wife opened apps and messages previously unable to open, and we were done. Highly recommend this location and Cricket Wireless.”
“Our home internet stopped working. We visited the local T-Mobile store and they didn't have the equipment to replace our defective box. We drove an hour to Tyler to another store just to be told they couldn't (wouldn't?) exchange our equipment and we needed to have it shipped (Even after we called to confirm they had what we needed before we drove the hour trip). After an entire day of frustration, we walked in this store by chance and the employee had us in an out with exactly what we needed in just a few minutes. Heroes of the day!!”
10AM - 7PM
2329 W Erwin St, Tyler
“Great customer service!! Greg was the gentleman at the front who helped me & met all my needs & answered every & all of my questions. 10/10 recommend coming here!”