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9AM - 8PM
1801 E SE Loop 323 #400, Tyler
Mobile Phones
“So yall, I came in disappointed about my phone because the screen was totally black. The worker at the business told me my cost would be $380 to replace the oled screen on my s22 ultra and yallll I was disappointed again but I realize I had the same phone in my car and asked him to switch my old screen and put in my current phone he agreed but there would still be a fee to do the work. So I left my phones with him and returned hours later prepared to pay and he told me that it was a minimum problem and he fixed my current phoneeeeeee lol I was so happy and I left with money my pocket babbby. So please go check this place out for all your cell phone and laptop device needs...”
“Josh at the AT&T store provided exceptional service! He was knowledgeable, helpful, and made getting a new phone a breeze. I highly recommend Josh for his professionalism and dedication to customer satisfaction. Thank you, Josh, for a great experience!”
“Prado’s Repair was a great experience. I took my phone in today around 11 AM. Told them what I needed to be done. They examined my phone, gave me a quote and had me out in an hour. I had my back screen and my speaker fixed and it was only $120 and they were very communicative and they also gave me a new screen protector. .”
9AM - 8PM
5225 S Broadway Ave, Tyler
Mobile Phones
“I broke my phone and took it in for repair. They could have charged me a bunch of money to fix my phone for me but instead suggested I take the time and go to the Apple Store. I appreciate and respect the honesty”
“Best store I been to the employees are super helpful and made my transaction a smooth and easy as they could they are vey knowledgeable and answered all my questions and concerns I highly recommend this store”
“Erick did a great job on repairing my phone!! Very great price and quick job. 45 day Warranty was provided just in case and I have never experienced service like this before!! This will be the only place I bring my phone back to for any future repairs.”
“I had an excellent experience at this T-Mobile store thanks to Tanesha Jackson! She was incredibly friendly, knowledgeable, and patient while helping me set up my new iPhone. She took the time to answer all of my questions, explained everything clearly, and made sure the transfer process was going smoothly before I left.
She made what could have been a stressful process feel easy and seamless. It's clear she cares about her customers and takes pride in her work. Thank you, Tanesha, for providing such outstanding customer service!”
“Thank you for the service. I broke my screen and they replaced it. Prices are unbeatable. I called around various places around east Texas and they were all too high. I had to take it again because I dropped my phone in water and they fixed it. Can’t thank them enough great business ethic. Thank you!”
“Outstanding customer service!!! Mari Garcia, was very professional, very knowledgeable, kind and im im so glad we switched over to T-Mobile. You are very lucky to have Mari in your location. She's a rising T-Mobile employee in my opinion.”
“The sales personnel and the store manager were very polite, professional and knowledgeable of my needs. They answered all my questions and were very helpful in meeting all my needs.”
“I want to give a huge shoutout to Kate at the AT&T store by the mall. After having a terrible experience at another AT&T location near Walmart and CC’s Pizza—where we were treated rudely and basically told to go somewhere else—Kate completely changed our experience.
She went above and beyond to help us with our phone issues, insurance claim, and everything we needed. She was patient, professional, knowledgeable, and genuinely cared about helping us find a solution. She took the time to walk us through the process and made sure everything was handled correctly.
Customer service like this is hard to find these days. Kate deserves recognition for her outstanding work and dedication to customers. AT&T is lucky to have someone like her on their team. She definitely deserves a raise!
Thank you, Kate, for all your help. We truly appreciate everything you did for us.
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I have spent weeks trying to resolve a phone insurance claim for a device worth approximately $1,300. I have been referred back and forth between AT&T, Asurion, and other support channels without receiving a clear resolution.
I have made multiple attempts to work through the proper process, but I continue to receive conflicting information and no solution. At this point, I am documenting all communications and preparing to pursue formal dispute resolution and, if necessary, file a claim in small claims court.
I am still hoping this matter can be resolved fairly without legal action. Please contact me so we can reach a resolution.”
11AM - 8PM
4601 South Broadway Avenue, Tyler
Mobile Phones
“This place is very good I walked up and asked my questions and the lady had me taken care of in less than 10 minutes. She knows what she’s talking about I highly recommend this place I was very happy.”
“This is my second time replacing my phone at Russell Cellular. Both times I have had great customer service. I love that they don't try to upsell me on anything. They just present the facts and tell me what is available. The choice is mine!😃 How awesome is that!?
Trade in value was exceptional and I love my new 26 Ultra!
When it comes time to replace my phone again , I will definitely come back to Russell Cellular.
Thank you so much!”
“Jessica always does a great job. I always receive outstanding service at this location. Anytime I have a technical problem or an issue with my phone she is able to fix it. Outstanding customer service! Five Stars!”
“Claudio is the best health helped me with every question I had was was amazing. I been to so many other stores and no one every gave me great customer service like Claudio does. He is amazing.”
“Alfredo was very knowledgeable and did his best to help me and save us money on our repair. I will definitely be back when I need additional repairs. Excellent service from Alfredo!”
“New Management and they are amazing!! MD and H were a huge help, in fixing our home internet issue as well as getting a new iPhone for our daughter's birthday. Thanks guys and we will be back!”
“Was upgrading my phone at metro yesterday and ended up switching to tmobile due to a really great deal they were offering, when I went to the store everyone there was friendly & welcoming, & the guy who sat with me, River, was very thorough & patient with me. My brain is in constant buffering mode at the moment due to medical reasons but he never missed a beat and even still took the time to make sure I was getting the most out of the deal, thank you for making the transition such a smooth, pleasant one! I appreciate y'all.”
“I highly recommend coming here to switch over or to upgrade your device . Will was very helpful and fast working on getting me completely set up . He help me get a discount and hooked me all up within an hour .”
10AM - 7PM
2722 W NW Loop 323 Ste 300, Tyler
Mobile Phones
“Keeli assisted my son and I today and she was amazing. She was very knowledgeable and patient. That is usually NOT our experience! Today's experience was very refreshing!
Y'all need more Keelis.”
“Jennifer was awesome. She mada an otherwise stressful task enjoyable. I'm very happy with my phone and personal wi fi device I signed up for. Saves me money and I get great reception everywhere. Love Metro PCS.”
“Bailey was awesome! 🙂 From the moment she answered the phone and helped me with all my questions to the moment I happily walked out of the store with new phone and home internet service, she was amazing!
Thank you, Bailey, for making the whole experience so easy and enjoyable! I will definitely recommend her to everyone I know who needs T-Mobile service!”
“Ms Fiza goes above and beyond with her customer service. I've had several issues in the past but she has always been very patient with me. Thank you for your service”
9AM - 7PM
3816 Hwy 64 W, Tyler
Mobile Phones
“I just wanted to buy a phone only but I well returned the WiFi box soon I don’t need it but overall the service was great he helped me out a lot good service and”
10AM - 8PM
514 S SW Loop 323 Suite 900, Tyler
Mobile Phones
“Jazzel is an absolute gem! After years with Verizon, I was hesitant about switching services. Jazzel’s expertise and fantastic people skills made the transition seamless. She even scored me a great deal on a some accessories for my new I phone 16 Pro Max! Thanks to Jazzel, I’m thrilled with my new service and the savings. You rock, Jazzel!”
“I currently posted using my sister's Terlisa Woodard email address. Today August 26, 2016 he was more than willing to right his wrongs. He accommodated all my needs. He was very apologetic and sincere about his service and what has taken place. He was very respectful and professional. I will do business with them again. Thanks alot.”
“Thank you to Vincent for helping me find a bicycle today in the bicycle department. I had unsuccessfully tried to have someone called to the bicycle department and flagged down Vincent who dropped what he was doing and came over to assist me. He helped me find the price of the bicycle and he aired up the tires so I could ride it home. I tried to contact someone at Target to give Vincent a positive review but no one seems to answer phones there.”
“Krystal and lacreasha have been awesome in providing customer support and resolving all of our issues.they both have gone above and beyond to get our service provided”
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“It was time for a new phone. Logan understood my needs and made suggestions that got me exactly the phone I wanted, and put the screen saver on without a single bubble. He also took the time to transfer everything from the old phone to the new one, then explained some of the functions that I hadn’t been using to my full and advantage.”