Southside Bank is known for its helpful and kind staff who genuinely care for their customers. Employees at the Three Lakes location are consistently noted as being very helpful, kind, and an asset to the bank. Staff members across various locations are described as bright, extremely helpful, professional, and smiling. They do a great and extraordinary job of taking care of customer needs, offering top-tier communication and attention to detail. Customers appreciate that employees go out of their way to provide service, know them personally, and answer phones promptly. Having a personal contact at this great bank is considered a game changer.
Susana morales was beyond exceptional in customer service today, I left the bank today with a content smile on my face. Her people skills are very welcoming and gratifying, she should be rewarded for her professionalism Happy customer Jesse Starrett
March 2026
Hope and her team at Three Lakes helped get our accounts opened and without any delays or hiccups. Grateful for their hard work! The assistant manager Micayla followed up to let us know when our accounts were ready.
March 2026
Great atmosphere along with friendly service. The whole staff is great. However, my gal is Micayla. Always fun and pleasant to do my banking business there.
