Cash America Pawn is a business that has received positive reviews from its customers. Gracie, a knowledgeable and helpful employee, is praised for her excellent customer service, always taking care of customers and treating them like family. Raeya is also commended for her fantastic job in assisting customers and being upfront and honest. Kate, another employee, is recognized for her helpfulness in finding the perfect jewelry set for a customer's wife. The management and employees of the store are described as respectful, welcoming, friendly, and professional, unlike the competitor Ez Pawns. Overall, the reviews highlight the store's great customer service, knowledgeable staff, and positive business environment.