Astound Broadband powered by Grande is an internet service provider noted for its fast upload and download speeds. Many customers report amazing speeds and very rare technical issues. When problems do occur, some note they are resolved quickly, with customer service described as friendly, helpful, and above and beyond. Installations are frequently cited as quick, easy, and on time. The staff is considered great and creative. The company has passionate local teams and provides 24x7 local customer support. However, experiences vary. Some negative reviews mention regular service outages and equipment problems, such as remotes needing frequent replacement. There are complaints that customers are charged for replacements or technician visits even for issues caused by company updates. Service availability is also limited to certain areas, forcing some long-time customers to cancel when moving.
Ryan was very friendly and efficient. He explained stuff and offered to check that all devices were connected.
May 2026
We had Ryan out to get our internet set up and we have no complaints. He was quick, respectful, and professional. We really appreciate good customer service and he delivered just that!
May 2026
Ryan was amazing he arrived on time and finished the job professionally and perfectly and he was very nice and friendly too
