O'Reilly Auto Parts in Waco, Texas, located at 2304 Franklin Avenue, is known for its excellent customer service and knowledgeable staff. This store offers a variety of parts, tools, and accessories, along with useful services like free battery testing, wiper blade installation, fluid recycling, and Check Engine light testing. Customers have praised the straightforward three-year warranty on batteries, highlighting the reliability and honesty of the store compared to competitors. Many reviews commend the staff's willingness to go above and beyond. For instance, when a customer was stranded with a car issue, employees promptly assisted by jumpstarting the car and filling a flat tire, greatly improving the customer's stressful situation. Specific employees, like Calvin and Taylor, have been recognized for their professionalism and helpfulness. Calvin, in particular, is noted for his kindness, assisting customers with installations and going the extra mile to ensure their satisfaction. Overall, O'Reilly Auto Parts stands out for its friendly atmosphere, reliable products, and dedicated service, making it a go-to destination for car parts and assistance in the Waco area.
We encountered three separate employees in the span of an hour while we were having a vehicle issue. Each one went above and beyond to help us out, more so than the call of their job of responsibilities. They offered so many alternative solutions and were just absolutely incredible.
December 2025
The woman who helped me was amazing and sweet. Very understanding with men not being sure what exactly I needed for the oil for my car and got me what I needed
December 2025
Matthew Wallace was a godsend! My daughter was driving back to school on a Sunday night and her check engine light for low oil came on, she knows nothing about cars. He helped her every step of the way and got her back on the road safely. Thank you!!
