This Verizon store in Watauga offers a convenient experience for customers seeking mobile, 5G home internet, or business services. Customers can visit the store or use online options to schedule appointments, place orders, or choose pickup and delivery options such as free 2-day shipping, express lockers, or same-day delivery where available. The store is known for its helpful and friendly staff, with several reviews praising team members for their patience, detailed assistance, and kindness. Customers appreciate the clean and well-organized environment, along with the availability of multiple staff members to assist, especially during appointments. Some reviews mention issues like charges for phone information transfers and minor delays for simple tasks like SIM card swaps, but store managers have been recognized for their quick and effective solutions. Long-term customers value the consistent quality of service and the improvements made through online ordering and in-store pickup. Overall, the store is seen as a reliable place for support, upgrades, and personalized plans.
Went into store on Denton Hwy for help with my phone and 2 guys working were quick to introduce themselves and offer help. Both explained issues and helped fix quickly, customer service is still great here and why I remain with Verizon. Appreciate it guys!
March 2024
The last time I was here, they wanted to charge me to swap information from one phone to another. I thought it was not worth the cost, but when I followed all the instructions and my phone messed up, I had no one to blame except Verizon for not providing quality customer service.
December 2023
Everyone was so helpful! Damian was super kind and answered all questions even if they were silly. My favorite Verizon store! ☺️
