This Verizon store in Watauga offers a convenient experience for customers seeking mobile, 5G home internet, or business services. Customers can visit the store or use online options to schedule appointments, place orders, or choose pickup and delivery options such as free 2-day shipping, express lockers, or same-day delivery where available. The store is known for its helpful and friendly staff, with several reviews praising team members for their patience, detailed assistance, and kindness. Customers appreciate the clean and well-organized environment, along with the availability of multiple staff members to assist, especially during appointments. Some reviews mention issues like charges for phone information transfers and minor delays for simple tasks like SIM card swaps, but store managers have been recognized for their quick and effective solutions. Long-term customers value the consistent quality of service and the improvements made through online ordering and in-store pickup. Overall, the store is seen as a reliable place for support, upgrades, and personalized plans.
Travis at the store in Watauga was super helpful, incredibly patient, and immensely informed and knowledgeable!
January 2026
Had a great experience upgrading a phone. Raul was very knowledgeable and helped me understand the best options.
November 2025
We had a complicated phone carrier switch over (because of something I did) and Ivan took so much time to help us get the best plan for my husbands phone. He made calls and crunched numbers and it was a pleasant experience despite the complications. So thankful to him and the store!
