Firestone Complete Auto Care in Webster, TX, has earned a strong reputation for providing reliable and comprehensive auto care services since 1926. Located at 18221 Gulf Fwy, this shop offers a wide range of services, including tire sales, oil changes, brake inspections, engine repairs, and maintenance for all vehicle makes and models. Customers consistently praise the friendly and professional staff, highlighting excellent communication, timely updates, and a willingness to go above and beyond. Many reviews mention staff members who are patient, knowledgeable, and dedicated, often staying late or working quickly to ensure service is completed promptly. Customers appreciate the shop’s honesty, such as when they are upfront about repair limitations or when they don’t push unnecessary upselling. The shop’s consistent reliability and fair pricing are frequently noted, with some customers having been loyal since shortly after opening. However, some reviews point out issues with staff turnover and a few disappointments with certain repairs, like misdiagnosed alignment problems. Despite this, the majority of feedback emphasizes expert care, good service, and trustworthy mechanics. Overall, Firestone Complete Auto Care in Webster is seen as a dependable, friendly, and professional auto shop that prioritizes customer satisfaction and quality work, making it a preferred choice for many local car owners seeking affordable and reliable auto maintenance and repair services.
