Navy Federal Credit Union serves the armed forces, DoD, veterans, and their families, offering great rates, discounts, and 24/7 award-winning member service. With over 370 branches worldwide, it emphasizes supporting military members and understanding their needs. Members often praise the friendly and respectful customer service, highlighting positive experiences such as easy account opening, helpful staff, and knowledgeable employees. Many appreciate the welcoming atmosphere, with some noting superior service from specific staff members who set high standards. However, there are mixed reviews; some members express concerns about rates and credit practices, mentioning a 17.50% rate on a credit card and feeling that the process was somewhat misleading, especially regarding credit pulls and limits. Despite these issues, members who have been with the credit union for decades report positive experiences with loans and credit cards, emphasizing their trust and satisfaction. Overall, Navy Federal is recognized for its dedication to members, especially those in the military community, with a focus on good service and member support, though some caution is advised regarding specific financial products.
Jacque was so very helpful! She was able to take care of everything i needed in minutes. Great customer service and so nice!
June 2025
Have to say the customer service was awesome! Opening an account was easy and I was treated with great respect. Really loved that the manager's office is right up front and not hiding in a corner. They truly demonstrate that their members are the mission. Great job, Navy!
May 2025
Thishelle has ruined banking for me. She is knowledgeable, personable, and very helpful. My wife and I had an extremely good afternoon with Thishelle while we opened our accounts. Because of her, I have very high expectations going forward and I'm not confident anyone else will be able to live up to her example.
