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“I come to the south shore location to do most of my banking and Alejandro is always so friendly and delightful. Today I overheard an elderly member ask for him and the lady working told him he was on a call. The elderly man told the lady working what Alejandro helps him with and she was like we are no suppose to do that for you and at that moment Alejandro came in and she some what scolded him about it. I understand policy and procedure as I have them at my job as well but for elderly members helping them fill out a slip and them verify it and sign it is a nice way to help those who need just a little more support and guidance due to age. I appreciate people like Alejandro who take that extra step or help someone who needs it even though he might have gotten him in trouble. Alejandro keep doing an amazing job providing excellent customer service and experience cause that is what it is all about.”
“Keily at Texas Bay Credit Union was amazing to work with. The loan process had a few hurdles along the way, but she stayed patient, professional, and kept me informed every step of the way. She genuinely cared about getting things done right. Highly recommend her!”
“Mr. Sharon Vincent is a PHENOMENAL loan representative! He has helped me on 2 Auto Loans and both times have moved quickly and efficiently and I couldn't have asked for a smoother transaction. Mr. Vincent is smart, knowledgeable, and responsive. He understands the importance of being thorough and detail-oriented while working quickly at the same time. Mr. Vincent is truly an asset to GCEFCU! Thank you for all you did for me - I am loving my new car!”
“Dalton Bennett has taken care of me several times in the League City branch. He is very professional and took care of my needs efficiently. He made me feel very welcome in the branch. GCEFCU is lucky to have him on staff.”
“I’ve been banking here for 30 plus years and I can tell you that the staff is stellar! They always serve me with a smile, providing a kind and helpful atmosphere. Couldn’t imagine banking anywhere else, truly.”
“I have been a long-time customer of Beacon Federal Credit Union and have had the pleasure of working with Valerie Vargas on multiple loans and banking queries. Every experience has been exceptional, and this most recent personal loan was no different.
Valerie consistently provides outstanding customer service, professionalism, and attention to detail. She is knowledgeable, responsive, and always takes the time to explain the process and answer any questions I may have. What I appreciate most is that she genuinely cares about her members and works hard to find solutions that meet their needs.
Valerie has always helped make every loan process smooth, efficient, and stress-free. I have never had an issue and have always felt confident knowing she was handling everything with care and expertise.
In today’s world, it is rare to find someone who is so dedicated to providing excellent service and building lasting relationships with customers. Valerie is a tremendous asset to Beacon Federal Credit Union, and I highly recommend her to anyone seeking financial services or lending assistance.
Thank you, Valerie, for your continued support and for always making the lending process a positive experience. It is greatly appreciated.”
“Christyn Potter helped me today navigate several issues. She was very supportive and professional. She supported me through the whole process ! Very happy with her and Openland as a whole. Thank you so much Christyn for all of your help !”
“I really needed to get a loan asap and after being turned down by my own bank (Chase) I was less than excited about asking around, however, I was lucky enough to stumble across openland credit union. The whole process was surprisingly pleasant. The associate that was helping me (Ethan) was incredibly patient and helpful and I couldn't be more satisfied with his assistance! Thank you so much Ethan and all the other Openland team members!”
“Isabella was amazing and made my first time there so easy. She explained everything perfectly and helped me with all my questions! 10/10 recommend speaking to her”
“Your employee, Kaitlyn B. rocks!! Her customer service skills are EXTRAORDINARY!! Not many people show that in the world we are in today. Definitely will continue with ACU for all my financial needs. ?”
“Anita Jordan was so kind and helpful when I applied for my car loan. She was friendly and professional. She explained everything in a way I could understand.....she also gave me several options to choose from. Anita made the whole process very pleasant!”
“I have always had a great experience with Beacon. Sharon was fantastic during a recent visit. They have been incredibly helpful for all of our banking needs for the last 25 years.”
“The MOST frustrating automated attendant service ever! The really bad news is that they state that this is their new and improved system. The system first disconnected me after I had been on HOLD for several minutes. Then I tired calling the branch office directly but that just connect you back into the automated attendant. I selected the extension number for the branch that I wished to speak with and it transferred me to an extension that only went to voice mail and stated that the mailbox was Full. I'll end up having to drive into the branch office to get the information that I need.
UPDATE: Just a short time after posting me Google review, I received a call from Gina at Wellby and she expressed her concern for my complaint and offered to assist me over the phone. I appreciate her prompt follow and her concern for Wellby's customer service. Hopefully, the auto attendant will improve in the future.”
“I just felt I had to educate the masses on the incredible experience I just had with Wellby Financial at the Texas City/ LaMarque branch and My personal banker Hope Martin. I recently worked with Hope on a few financial tasks I needed to take care of and from the 1st second meeting her and discussing what I wanted to do till the last second she sat there and listened and then went to work on making my asks a reality. The professionalism was outstanding and she was super knowledgeable with my options i had available and the input she gave me back was so invaluable. I am so much happier today with my financial security and future. If you need a financial institution/credit union I highly suggest you go visit the team at WELLBY here they are on an entirely higher level compared to banks and other credit unions i have delt with over the years. Hope has secured my future with Wellby and me wanting to build this relationship with Wellby as much as possible I truly feel them on MY TEAM there will be no financial hurdle I cant handle. Thanks again so very much Hope and Wellby what yall did meant a lot to me and you have earned my trust & loyalty!!”
“The Ladies of Local 24 credit union are Amazing and they truly care for their customers w compassion and kindness!!! We Love Yaull (4)xoxoxo & Blessings
Ms . Dean”
“I had the most amazing tiller a lot of times. People make me feel uncomfortable. Look at me and judge me before they even know me because of my tattoos and sometimes I like to wear my pajamas LOL. That's this. Filming was very, very friendly. Probably the best bank teller I've ever had. I didn't catch her name but she's new there and I believe she was a Manager loved her we'll definitely be going back LOL”
“Wellby in LaPorte is a fantastic place to do our banking, Gigi Williams the assistant branch manager was extremely helpful in completing our banking needs, she was quite knowledgeable as well as being extremely attentive to our needs.”
“Kim Cooper is absolutely great she went above and beyond to get my loan done, she stayed late, had to do deal with another financial institution and a dealership that made it very challenging and setting road blocks the hole way thru it, I would recommend this bank and her as a bank manager to anyone of family and friendsAppreciate everything kim”
“I have been working with Amoco as a new member the past two mornings and have been met with the most exceptional customer service experience ever! Everything was done electronically. So impressed!”
“Exceptional Service Beyond Expectation - A Five-Star ExperienceI recently visited AMOCO Bank to file a dispute and was fortunate enough to be assisted by Beatriz. From the moment I stepped into the bank, Beatriz was the epitome of professionalism and kindness. Her expertise in navigating the complexities of my dispute was nothing short of impressive. Not only did she handle my concerns with the utmost efficiency, but she also went above and beyond to ensure I felt valued as a client.Beatriz’s approach to customer service is a rare find in today’s fast-paced world. She listened attentively, provided clear and detailed explanations, and offered solutions that were both thoughtful and effective. Her ability to blend technical know-how with genuine care for the customer is a testament to her exceptional skills and dedication.I left AMOCO Bank feeling completely satisfied and confident in the resolution of my issue, all thanks to Beatriz. Her outstanding service has not only resolved my immediate concerns but has also reinforced my trust in AMOCO Bank. Beatriz is a remarkable asset to the bank, and her commitment to excellence deserves the highest commendation.To anyone seeking banking services, I wholeheartedly recommend AMOCO Bank, especially if you have the chance to be assisted by Beatriz. Thank you, Beatriz, for making my experience not just a transaction, but a truly valued interaction."”
“Allissia was very helpful when opening my new account, she helped me begin to build my credit by applying for credit card. The process was so easy, I definitely recommend her to anyone needing help with their credit !”
“Had some trouble with the referral program and Ms. Kevflyn Hill worked diligently to resolve our issues. She was very prompt and patient with us! Ms. Hill is one of the very reasons I refer AMOCO to anyone I know looking to open a new account!”
“**I genuinely appreciate the personable, in-depth and professional experience Amoco Credit Union gave to me as a newer member (less than 5 years) while trying to obtain an auto loan.
While their criteria may seem particular when it comes to auto loans, I do understand how that is to the consumers' benefit .. Job well done Amoco & thank you !!
Special SHOUT OUT AND A HUGE
THANK YOU to BRANDI DONOVAN and her team of excellence for their patience while working with me throughout this learning curve in my life !!
Looking forward to this added opportunity in growing my current , professional relationship within this credit union.
It feels good! Thank you all very much ☺”
“This is a great bank and the bank tellers here are helpful in every way possible. Hannah provides the best of member service as well, I’d recommend and encourage others to open an account here.”
“Excellent customer service and friendly employees at this branch location! They were extremely helpful in helping me take care of my account when I was unable to get the same service at a location on the island. Highly recommend this Wellby location for their dedicated customer service. Thank you!”
“Ms.Audrey is the best hands down no doubts about it, she’s patient and she’s kind very very helpful Ms.Audrey helped me get my first auto loan she made sure I knew what was going o. Every step of the way even though it was a long process Ms. Audrey made sure it was a smooth ride for me and I thank her a thousand times over for that:) Ms.Audrey is going to do big things at Wellby!”
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“Navy Federal has been terrific. If you have good credit they will give you the best rates around. I have to laugh at people with less than good credit complain about rates. I’ve had a couple auto loans approved as soon as I hit submit. I also got a mortgage start to closing in 3 weeks. It was all painless and very easy.”