Budget

Car Rental
Hours: Budget car rental receives mixed but generally positive reviews for its customer service and convenience. Customers appreciate the straightforward process of working with the staff, describing them as friendly and helpful. One reviewer praised Michelle, the manager, for her excellent customer service, coordination over the phone, and for waiting after a delayed or canceled flight, even re-renting the same car to accommodate travel changes. Another customer noted the staff's willingness to offer free upgrades and their friendly attitude at the rental desk. The ease of the return process, including after-hours drop-off, was also highlighted. However, some customers experienced issues such as receiving a different car than originally rented, with one noting the car inside was dirty. Additional charges, like a 30% fee described as "taxes" and extra product/service charges that appeared on the receipt without prior notice, caused frustration. Despite these issues, many customers expressed gratitude for the staff’s efforts, especially when assistance was provided after hours, ensuring their travel plans were met. Overall, Budget is seen as a business that offers simple rentals with friendly staff, but some hidden fees and vehicle inconsistencies have been noted.

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1. Wichita Falls, Texas