Metro by T-Mobile provides friendly and helpful customer service in person, with employees described as amazing, supportive, and going above and beyond. The staff is super friendly and strives to make the phone experience successful, quickly taking care of any issues. However, reaching someone by phone can be very frustrating, with no answer over multiple days. Customers report great in-person experiences but difficulties confirming account details when calling. The store earns loyalty for its outstanding and kind service.
