Mobile Phone Accessories in Willis, TX
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4 locations found near Willis
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603 West Montgomery St B, Willis TX 77378
“5 stars!!! If I could give more I would. This man is so genuine. He helped me from the start figuring out what was wrong with my charging port, we ruled out the charger and the phone being fine.. then come to find out it’s the charger port that goes into the cigarette lighter area. Instead of charging me for one or even his knowledge he gave it to me for free. I decided to give him a 10$ bill instead of the cost of the charger port for 5$ But you could tell he really ment well & has a good heart. Business owners like this are so amazing. He also helped my wife out with multiple phones at a fair cost!! 5 stars 100% !!!”
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400 West Montgomery Street Ste 3, Willis TX 77378
“The guy here helped me alot in setting up my phone and explaining about all the apps . He gave us 4 brand new phones at a very affordable price. Excellent service. Great attitude.”
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902 West Montgomery Street # C, Willis TX 77318
“GO SEE MY REVIEW UNDER HUNTSVILLE TX AT&T FOR BACKSTORY So I decided to take a drive. Windows down. Leather so soft- wayne on the radio I headed to the Willis, Texas AT&T store. Willis AT&T — Completely Different Experience I walked in and was immediately greeted by the entire team. Sierra and Fayvia, in particular, took the time to actually listen to what had happened. They got the full 60-minute episode of what had just happened at the Huntsville store. And then we discovered something important: A driver's license IS required by policy to make changes to my account. So now I’m left wondering: If that's the policy, what exactly was the Huntsville associate doing when he made changes through my AT&T app and his tablet? I don't know. What I do know is that I was inconvenienced, my time was wasted, and after specifically requesting a black phone, I ended up with burgundy. But here's where the experience finally changed. Sierra and Fayvia immediately started working on a solution. They had a black iPhone 18 in the store that they were prepared to swap for me—but I needed more storage. Instead of telling me, “Sorry, there's nothing we can do,” they actually went to work. The regional manager went out of her way to locate the exact phone I needed at another store. She is personally going to grab it and meet me tomorrow at a Conroe, Texas store location next day to make sure I’m taken care of. THAT is customer service. And I want to make something very clear: Sierra & Fayvia — Willis, TX You two deserve recognition. Sierra, it was literally your first day, and you were more knowledgeable, helpful, and solution-oriented than anyone I dealt with during this entire ordeal. And Fayvia, thank you for jumping in and helping get this resolved. The regional manager who went out of her way to find the phone and arrange to meet me tomorrow—thank you. People are quick to leave bad reviews, but I believe good employees deserve to be recognized just as loudly. Sierra and Fayvia deserve a raise, a leadership award, or both. So what do I take away from all of this? AT&T has progressively gotten worse over time when it comes to customer service. But more specifically: AT&T Huntsville, Texas — absolutely unacceptable. The lack of communication, the wrong phone, the confusion over account changes, the way the situation was handled, and ultimately being told nobody would service my account after I brought the requested ID was an experience I will not forget. I have been a customer through generations of my family. After 65+ years of service working telecommunications for AT&T and using their services , I shouldn't have to spend hours and days fighting to get the product I specifically ordered. As far as I'm concerned: I will trespass myself from ever going back to the Huntsville AT&T store. On the other hand… Willis AT&T — you've restored a little bit of my faith. Thank you to Sierra, Fayvia, for actually listening, taking ownership, and finding a solution. Sometimes all a customer wants is for someone to say: “Let me see what I can do.” And then actually do it. AT&T, you have some serious customer-service problems to address—but you also have some damn good people working for you. Make sure you take care of them.”
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401-D W Montgomery St D, Willis TX 77378
“Perfect service from the moment I entered the store until I left. I had 2 phones I needed to change numbers on. Both existing Boost Mobile accounts, one a new phone I bought from a friend after dropping old one in water and another that battery was bad but I had another, older phone I could use for that number. The gentleman in the store walked me through various options in case I wanted a new phone, etc. Ultimately I simply kept both phones I had in hand when I came in. I may eventually upgrade but not now. He moved both numbers very quickly, without issue. I of course had to pay a nominal fee to get that done but it was reasonable. Very polite, informative but not trying to upsell, technically proficient and efficient implementing what I decided on. Maybe 15 mins total time in store. I couldn't have asked for more. I've been with Boost for decades. No reason to change and it's nice having a brick and mortar store close by.”
