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“This will be my new go to. I hate going to the Conroe post office on 105. I'll support this small buisness especially since they have a cute little dog in there as a company employee haha. Loved the experience. Post office qr scanner on the self service kiosk was down, as usual. Came here and no problem! 5+ ?”
“This is the best storage facility I've ever used. Clean, great lighting, easy access through the gates. Very reasonably priced. Can't praise enough.”
“This store is ALWAYS busy, and yet, it's a joy to go there. The people are friendly and efficient, the line moves fast, and it's in a convenient location.”
“Customer service is a bye word for a lot of the representatives working in this position.
The representative that assisted me was awesome. Her persona projected “I know I am at work, and I am ready to serve.””
“I honestly don't understand why this store has understand 4 stars!!!??? Yall crazy! Lemme recommend you to the BEST UPS store EVER! YOU WANT TO GO HERE. I AM NOT impressed with Conroe postal service as a local but UPS I KNOW will get my packages sent to family wrapped well, delivered and the employees are just wonderful folks. I grew up on the east coast with a trusted local UPS store and so it is fantastic to find a store with equal caliber of warmth, understanding and teamwork recommendations on printing too for some of my crazy art projects. I intend to keep my business with this location. We'll done all of you. Keep up thr great work!”
“I struggled with putting my Bissell vacuum back in the box, so I took a chance and drove 35 miles to a full service FedEx. When I arrived , I was initially told that they don’t normally repackage items in their original boxes. The male supervisor dressed in tan came over and took about 15 seconds and showed me how the bottom of the vacuum should fit in the box, which I appreciated. His helpful energy quickly shifted and I was left standing while he attended to other priorities. At that point I was confused and felt somewhat helpless, until luckily my initial point of contact (Jazmin) came back to check on me, and assist me with my vacuum. We worked together and figured it out, and my package is thankfully in the mail. I appreciate Jazmin for her very upbeat, kind, and welcoming attitude helping me until I was able to fit the item in the box and close the box. She displayed the customer oriented and leadership quality that I modeled during my 13 years of retail management, and what I expected from my employees at the time, emphasizing that every customer counts. If she would not have helped me, I probably would have left disappointed after driving 35 to get to the location. Five stars for Jazmin!!”
“By far the best business customer service at a shipping store that I have experienced. I went to this store a few days after Christmas and was greeted by smiling faces as soon as I walked through the door, which was quite shocking to me since this is their busiest time of the year. They helped me check in my packages while asking how my holiday was (going the extra mile). I will definitely be back for any of my shipping needs.”
“I had a great experience at this FedEx Ship Center! The service was fast, professional, and incredibly efficient. The staff was helpful and made sure my package was handled with care. Everything arrived on time and without any issues. I highly recommend this location!”
“This place does everything. I get blueprints copied here often. Reasonable pricing and generally no waiting. The staff is friendly and knowledgeable. Some of the customers can be difficult, but from my observations it's not the staff fault that the customer doesn't know about what they can and can't ship or how the recipient will accept returns and such. Amazon, for example, has different rules for different kinds of returns. This place handles bad situations carefully and gracefully. They can only do what they are allowed to do, anything else would get your package lost or rejected by the recipient. These people are great at helping you navigate the complicated process from most online retailers like Amazon and eBay. They don't lie and aren't being difficult. They are more than willing to help. Don't take your frustrations out on them, they are seriously trying to help.”
“I was going to write a bad review but changed my mind because I got a more efficient lady than the manager. I went to the post office to ask for a mailbox key two months ago. I was told it would take four weeks which is fine with me but after six weeks I have not received anything. I went to the post office. The gentleman manning the counter told me the postman would bring my mail that was on hold the next day and I still have not received anything. I called the 1800 number and was helped by a nice lady. I got an email from the manager which I reply to no avail. I sent four more emails to no avail. Today I called 1800 and then 936. I got a lady who took care of everything quickly. I received my mailbox keys within two hours. I wish I had asked her name because she took care of business unlike the manager. Thank you very much ma'am. The five stars belong to you.”
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“I have so much fun each time I visit this store. Tawana and Randy are so much fun and put a smile on my face every time. Today I actually got an application, I want to enjoy my job as much as they do. Thank you for what you do and keep serving the public with a smile.”