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“Got my phone fixed and it had further issues and they fixed those and went out of there way to make sure I walked out of there with a phone. Dakota was super helpful and kind. Highly recommend”
“I went to ZAGG today to get a screen protector for my phone.
Pros: - Excellent customer service
- Amazing product quality and install
The only Con I can think of is the price”
“I received fantastic service from the knowledgeable technician at Bad Apple in Orem! I needed data transferred from a damaged phone to a new phone. The technician went out of his way to be kind and helpful. My new phone was ready to go within a couple of hours. I am so grateful! I highly recommend this store.”
“We had an outstanding experience with Matthew today while upgrading two phones for my wife and our 13-year-old son. My son was having a hard time letting go of his old phone, and Matthew was incredibly patient, kind, and understanding throughout the entire process. He took the time to build a great rapport with him, which made what could have been a stressful experience much easier for our family.
Matthew was professional, knowledgeable, and never made us feel rushed. His customer service went above and beyond, and it’s clear he genuinely cares about the people he helps.
We couldn’t be happier with the experience and will absolutely recommend Matthew to our family, friends, and coworkers. Thank you for making the upgrade process such a positive one!”
“Crae was kind and knew exactly what he was doing in putting a protective replacement “lens” on my iPhone. Highly recommend this ZAGG location!”
“Needed help with an iPhone and Apple Watch. Went to a neighboring AT&T store and they were unable to help us. Told us to call AT&T. When we called they were already closed for the day. Decided to try the store in Lehi. Didn’t realize we were there minutes before closing. Jonah went above and beyond and had us taken care of in no time. We were so grateful for his customer service and knowledge. We didn’t feel rushed or like an inconvenience. We didn’t realize they were about to close until we asked him. .”
“I came in the AT&T store and Tristan was the one to help me with making a check payment. He was extremely helpful in getting the check processed. I am a VERY HAPPY PERSON right now.!!!”
“Desperately walked into the store and greeted by a friendly young man who listened to my problem, asked a few questions, asked if he could borrow my phone. He made a phone calls, then returned a working phone. That was the best 10 minutes!!!!!!”
10:00 AM - 9:00 PM
545 E University Pkwy, Orem
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“Loved the service here I got helped by Jorge he helped me pick out my new phone and a case for it told me what plan would be best for me and didn't have to stress much about anything else clean and easy.”
“JJ was very friendly, knowledgeable, helpful, he answered all our questions and concerns. Was very polite. Very good with the public also very thoughtful of the customers. Quick to acknowledge you when you walk into the store!”
“Nicolli and Lynnda gave me THE best Verizon customer service experience yet! They were professional, honest and very helpful! It was refreshing and very much appreciated! Thank you!”
“Went in for a new phone, I’ve been with Cricket for a decade. Patricia was amazing and helped me with payment options, with this being a “broken phone emergency” 😂 She answered all my questions and was so knowledgeable and friendly! Super happy with her service, 10/10!”
“I think his name is Angel. Sorry terrible with names. Helped me with my Kyocera phone battery while what I hoped for did not work he was kind and clear in helping me with my phone needs.”
“Everyone was very kind and attentive. I got my new phone in less than 15 minutes — super quick and smooth service. I’ll definitely be recommending this store to my friends and family!”
“I am writing to share the exceptional experience I had today at your Saratoga Springs store. As a loyal Verizon customer for the past 13 years, I was thoroughly impressed by the store manager, Shawn, while purchasing a new phone.
Shawn spent nearly two and a half hours assisting me, demonstrating a rare level of patience and dedication. He took the time to ensure I completely understood all of his instructions and setup directions before I left the store. Exceptional service of this caliber is truly hard to find.
Shawn is an incredible asset to both the Saratoga Springs location and the Verizon company as a whole. I am deeply grateful for his outstanding support, and I sincerely hope that corporate recognizes his hard work and commitment to customer excellence. Employees of his caliber are invaluable, and I trust Verizon will continue to value and retain such exceptional talent.
Thank you for your time and for maintaining such high standards of customer care.
Best regards,
Peggy Cook”
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“We were having problems with our family phone lines , Nate was outstanding, he stayed for 2 days pass his shift to help us with our account, he never gave up , exceptional customer service needs to be recognized. He is the best.”