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“A really amazing experience! Gage made sure we got the best plan possible, did all the work for us, and helped my family get the best discounts, use him if you come to this store!”
“I just wanted to say that Jessica at the store was really positive. She knows her stuff and she did a great job helping me and she knows how to sell :-) OK I just post it.”
“Came in to see about adding a line. Andres was very helpful and very nice. Great customer service. Highly recommend the boost on 700 north and redwood rd
.”
“I had such a great experience with Abby at Sumo Fiber (Utah). We called in because our internet wasn’t working after a Utopia Fiber tech had replaced our modem, but our Netgear router still wouldn’t connect. We tried everything and nothing was showing up or working.
When I first spoke with Abby, she was honest and told me it looked like our router might be outdated and that we may need to replace it. We ended the call, but what really stood out was that she didn’t stop there. She reached out to her manager because she was still thinking about our issue and wanted to double-check.
She ended up calling us back and explained that our router was a unique model and not something they see often, but her manager had seen it before and suggested trying a specific button. That one simple step fixed everything instantly and saved us from having to buy a new router.
It really meant a lot that Abby took the extra time to ask questions, learn something new, and follow up with us after the call. She could have easily moved on, but instead she went above and beyond, got our internet working, and saved us money. Excellent customer service like that makes a huge difference.”
“Spoke with Roger about some questions that I had about service and speed. He was super informative, gave me the information I needed, and suggestions about equipment. Thanks”
“They are so responsive. I wish everyone gave such good customer service. Any issue is immediately taken care of. I hear neighbors complain about their internet provider and all I can say is that they should give Echo Broadband a try. I really appreciate how reliable they are. Greg”
“Great guys! Sales people (Tim) and the technicians (Jacob and Justin) were fantastic, easy to work with and very professional. Impressed with quality service and real fast installation.”
“Jeremy is amazing I came in super upset I locked myself out of my phone he factory reset it for me I now have access to it and I just want to super thank him and boost Mobile for making my life amazing”
“I had a recent issue with my internet and could not get my router to connect to my home WiFi. Which is really bad news considering I work from home!! Keystone sent a couple of gentlemen to my home and had me back up and running SO quickly!! Come to find out, I had a cable set up incorrectly. But, they were patient with me, fixed the problem and were SO friendly!!”
“Avidbit is our go to for business phone systems and should be yours as well! We tried many different providers over the years that always fell short. Avidbit bridged that gap for us the moment we signed up! Their software includes computer screen pop up’s for incoming callers and includes business texting as well. They also built a special program that integrates with our shop management system tekmetric. If you are looking for a 5 star experience with a phone company at a reasonable price you have found it. These guys rock! They get 10 out of 5 stars!!!”
“Nick and Peyton were friendly, knowledgeable, and helpful. I felt like everything was done painlessly in getting my data switched over to a new phone. Appreciated their help a lot.”
“The gentleman with long brown hair was extremely calm & helpful. I like that vibe when needing help. He helped me figure out I had insurance (Totally forgot I had insurance lol) and can go that route for a new phone. Super legit & laid back. Now I've got a new phone en route and am still a happy camper. Thanks again good sir & Tmobile. You always take care of me.”
“Staff is amazing! Super friendly! The store feels kinda homey. Good atmosphere when you walk in. Love that there's a store to go to help get problems fixed in person rather than over the phone.”
“Ricky was really helpful!! He was able to get done what other costumer service reps for Xfinity were unable to do.
Xfinity online customer service is a fraud. They claimed to have sent a router which never came. A week after ordering I went back in and realized there were additional forms to send in. Three weeks later I reached out to customer service and they claimed it was never shipped and there were no orders in to send it. So the first month of having the router on our plan was useless. Management at physical locations should be able to remedy this by extending the current rate for the router for the one month we did not have it. But such a solution was not offered.”
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“A solid five stars for this outfit. They were there before, during and after installation of our new fiber internet service to see that everything was running smoothly with our internet, devices and phone.
GREAT SERVICE and the price was competitive too.
I recommend them to anyone.”