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“Sarah had great customer service! My experience here was good, she made me feel less stressed & explained to me everything she was going to do before hand. My phone came back looking brand new! SHES AMAZING!”
“Took our phones to get protective covers at other stores and they always broke or shattered. We took them to BadApple in South Jordan and they were amazing! So of course we went back (to their new location) when we upgraded our phones recently. Dan, the owner, was kind and friendly. Staff got the job done well and quickly. Zero question that we’re going back to Bad Apple for everything related to our phones!”
“They were very kind and very helpful.They helped me fix my phone and got my phone working back great again.I would definitely recommend to go to this location for help on your phone and any other questions you have thank you again.”
“Devin set us up with a front and back glass protection. He provided great customer service. Usually people at the kiosks in the mall stink to work with but he was awesome!”
“My first time there. they were very fast, friendly and informative. It Only took a couple minutes and I was done. I love the idea that if I have a crack screensaver again, I can run in real quick and get it fixed without having to wait in a phone store.”
“Extremely professional made me feel very comfortable environment was extremely clean. I will definitely be back and I’m going to tell my entire family and friends of the experience. Excellent experience!!”
“I am visiting from Australia and left my travel converter and phone charger back in LA.The gentleman, whose name I forgot, was friendly and understanding and we found a wireless charger that has worked fantastically. He saved me from have to buy a US phone and SIM.Highly recommended Boost Mobile at Valley Fair.”
“I just wanted to say that Jessica at the store was really positive. She knows her stuff and she did a great job helping me and she knows how to sell :-) OK I just post it.”
10AM - 7PM
257 E 3300 S, Salt Lake City
Mobile Phones
“Needed help to get a memory card installed in new phone.
Came in to see if they would help.
Had it installed in about 2 minutes. No charge.
Really appreciate the help.
THANK YOU!!!”
“Austin Tandy and Beck were absolutely the best when helping me resolve my issues. For some reason some people couldn't make calls to me. They fixed that problem in 5 minutes. I told them I was looking to upgrade my phone and they came up with a few options of how I could do this. I ended up getting 1000$ off my new phone by turning the old one in. This in return lowered my bill from over 120$ to nearly 20! They were patient and helpful, and very fadt.”
“Everyone there was very friendly and helpful. Found what I was looking for. I'd definitely recommend them for any accessories for your phone. Priced reasonably.”
“Excellent service, very kind and patient, Ms. Wendy and Bella with a lot of empathy towards the public... I invite you to come and see the great promotions they have and they give you a welcome gift. THANK YOU!.”
“Edwin has been AMAZING to work with! He helped me with a complicated billing situation that started at one of the satellite stores. He has been nothing but kind, understanding, professional and extremely helpful. Thank you Edwin for everything you are doing to help, your efforts have not gone unnoticed. 5 stars for Edwin!! Stellar employee!! I highly recommend this store due to the excellent service Edwin provides.”
“We went into boost mobile today first time customer and Mariana Sandoval helped us and she was really helpful and really patient answering our questions would definitely recommend her customer care 10/10 thanks”
“During my stay in the U.S., I visited the T-Mobile store in Draper to resolve an issue, and I received one of the best customer service experiences I’ve ever had. Queem was incredible: she helped me with patience, empathy, and an admirable attitude. Even though I spoke a different language, she understood me easily, solved everything quickly and clearly, and did it all with a smile on her face. Kind, efficient, and truly helpful — she really made a difference in my day.”
“Even though the sales person was all by himself he made sure to give every customer the right service and time needed for services. Top notch hand very friendly!”
“I just want to say I has the best customer service today with Anna. She was very knowledgeable. She took her time and patience and had great customer service. I will be returning. Thank you so much, Anna.”
“Yesterday I came in and needed to switch iPhones , it was a complicated transfer because my old phone was so messed up you couldn’t even access it however Hannia was so so patient through the process and made me feel safe and comfortable and not a bother at all , I really appreciate how she was very knowledgeable and just overall very kind, Alex was there also supporting Hannia and helped other customers while we all were trying to figure out ways around certain issues regarding the transfer. Thank you so much again for the service and respect given I appreciate this store and it makes me grateful to be a customer for Metro.”
10AM - 8PM
576 E 400 S, Salt Lake City
Mobile Phones
“David made getting my phone upgrade super easy and quick. I couldn’t believe that he has been working at the store for a month because he was so informative and professional.”
“Karol's service is very good, she does her job very well and always helps me solve problems, even when she is busy, she helps me with everything. It is the best store in Utah. I recommend it to all my countrymen.”
“Went to their new location in Midvale to fix the screen on my son's iPhone. They were reccomended by another iPhone repair place as the place to go if others can't fix your phone. The phone screen was smashed and the phone was dead, they fixed it good as new in one hour! Prompt professional service, fair price. Owner was very professional. I'm glad I found this place.”
“The girl hanni was very helpful. I came here upset about my bill and she answered all my questions and helped me understand the bill. I would come here again just to see her.”
“I was in there today. Retired Marine. I was waited on by Edgar. If I could give more than five stars I would. Outstanding service. Excellent knowledge. I even wanted to give him a tip and he would not take it. Customer service was outstanding. He did every single thing I asked. I am a very satisfied customer. Because of him”
“I went in on Tuesday and Gabe was able to help me and my family out, he was really patience with us, and his customer service was amazing he answered all of our questions and helped us with everything that we needed, he also informed us about all the amazing promotions they have.”
“UPDATE: I was contacted by Aldin about my review and he was amazing from start to finish. He was kind and helpful and understanding. He listened and heard what i was saying and helped me accomplish what i needed to have done. He contacted the store staff and had everything set up for me when i got there. Last night when i made it to the store the man that was there was super nice and helped me complete what i had started with Aldin on the phone and thro emails.. I have to say it was amazing. Thank u for everything u guys were able to do for me and my situation. Its very much appreciated.... Thats customer service worth keeping. ?.....I liked the store staff. The customer service on the phone is awful 100%. They are rude not helpful at all. If make a mistake or do something wrong to ur account and refuse to fix it or listen to u the customer at all. I didnt want to stay with this company but for lack of time to look for a new company this month im stuck. However i wont be here much longer. They dont care about customer retention at all. Or trying to make any thing right. In fact they leave u on MUTE NOT HOLD..... MUTE FOR 45 MINS LIKE THAT IS ACCEPTABLE.. then answer the phone with additude when they come back and ur still on the line. Beyond disgusted with the customer service on the phone... The store staff are helpful and very kind. I didnt mind dealing with them one bit. Very pleasant experience in the store location”
“Ozzie did an amazing job helping me and my wife out with our phone and issues. The store in toeele was rude to me and i was glad i recieved excellent customer service here. The franchise is bee wirelesse. If i could i would give him 100 stars. Thank you”
“Jenny she was really helpfu, when I got into the store she was very nice while helping me she also is very confident and knows what she's talking about. If I went back I would always go to her for help. I WOULD HIGHLY recommend ussing Jenny to help you. ?”
“Drove to this location because of the great reviews, and it was worth the drive. Kay was incredibly professional, explained everything very well, was very nice and courteous, and completed everything well. We had a complicated situation and he handled it well and was able to figure everything out.”
“The manager Ed went above and beyond to help sort out an issue that occured at a seperate third party t mobile location. I will only be visiting this location from now on and look forward to more business with Ed and his team.”
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“The service I’ve received at this store has been excellent. They’ve helped me resolve issues a number of times. I find Alex to be particularly helpful. He’s patient and thoughtful, takes the necessary time to fix the problem. In this day and age, we all know how anxious we become when there’s a problem with our phone. Alex’s calmness is reassuring and his expertise instills a confidence that whatever the issue is, he’ll be able to resolve it.”