“The guys and gals at Saratoga Halvoline Express went above and beyond, staying well after closing to make sure that my car was running correctly after I had an unrelated issue pulling in for an oil change. Knowledgeable, courteous, professional, and awesome. Will definitely be back!”
“I figured going to Jiffy Lube at 5:00 pm on a Monday was probably a bad idea, but it was a wonderful experience! The team was efficient, explained things clearly and had me in and out in about 15 minutes. Every employee there was kind, informative and helpful.”
“Wonderful experience at this location! Angel was kind, knowledgeable, and happy to assist. He was careful to set proper expectations when I arrived. I came in after work at 630pm. Angel greeted me with a smile, ready to assist. When I advised that there was a hole in a tire that was purchased at the Riverton location, and it needed to be patched, he said, “Yes, we can certainly do that…although we do close in 30 minutes and there are several cars being worked on, so we may not be able to do it today.” I fully understood that this was beyond his control and was not at all angry, of course, but he did seem to notice the slight look of disappointment on my face (my work schedule prevents me from returning in the morning hours) and he said, “Actually, wait just a moment. Let me check with our technicians. They may be able to fit you in.” I thanked him and said, “If not, no worries. I realize I arrived very late and truly appreciate that you are willing to take the time to ask.” He came back and said that they were able to do it. They got the job done quickly and satisfactorily, and Angel was so kind and professional throughout the whole process. He was also courteous enough to ring up the groceries that we were buying, since the auto area door was about to be locked, which saved us from having to check out at the front of the store and walk around the building in the dark.
Note: Walmart is a very large company that is built on competitive prices, so customer care is often overlooked at many Walmart locations. We left this auto center feeling as though our patronage was valued. We will definitely return for all oil changes and tire needs for each of our vehicles ?”
“This location has treated me well the 2 times I've been there. The first time I showed up right before closing time. They didn't turn me away and performed superior service.”