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“Austin Tandy and Beck were absolutely the best when helping me resolve my issues. For some reason some people couldn't make calls to me. They fixed that problem in 5 minutes. I told them I was looking to upgrade my phone and they came up with a few options of how I could do this. I ended up getting 1000$ off my new phone by turning the old one in. This in return lowered my bill from over 120$ to nearly 20! They were patient and helpful, and very fadt.”
“Went to their new location in Midvale to fix the screen on my son's iPhone. They were reccomended by another iPhone repair place as the place to go if others can't fix your phone. The phone screen was smashed and the phone was dead, they fixed it good as new in one hour! Prompt professional service, fair price. Owner was very professional. I'm glad I found this place.”
“I went in on Tuesday and Gabe was able to help me and my family out, he was really patience with us, and his customer service was amazing he answered all of our questions and helped us with everything that we needed, he also informed us about all the amazing promotions they have.”
“Ticked away, next to Subway, enter from the North side only.
Very friendly, helpful, kind staff.
Stopped and got assistance numerous times with technical issues. i.e. Pin, roaming, messages, etc.
Always patient, helpful & with a smile.”
“My husband had a very bad experience with the cricket store in West Valley off of Redwood Road. He purchased a phone there and then the next morning went to return it because it had some issues. he arrive to the store at 10 AM when they were supposed to open. the store open 35 minutes late and there where people waiting outside the store. the lady that walked in was the manager. She told my husband that she could not help him, and that he needed to have it returned by the person that sold it to him. After calling around to different stores, I found out that each store is a franchise and there’s usually like four stores within each franchise. We were able to take it to a different store and have them return it. We also called a different franchise, who helped us put in a complaint to corporate for the manager who works at the one on Redwood Road. The customer service was the worst not to mention she late to work. I can understand having a bad morning, but to turn customers away no I don’t think so! That was terrible customer service not only Was she late opening the store, but she was rude and was unable to help. But let me speak highly of the one over on State Street in Murray the girl that I was able to help us apologized To us for the way that we were treated at the store on Redwood and was quick to get us taken care of!! Go to the store in Murray.”
“I am a cricket customer for life because of Amanda. She goes above and beyond for her customers. She always has a smile and greets right away. She has helped me so much.”
“I was helped immediately by a young gentleman. They had the phone in-stock in the color I wanted. Everything was explained to me and he made sure I understood it all. I would highly recommend this store.”
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“My first time there. they were very fast, friendly and informative. It Only took a couple minutes and I was done. I love the idea that if I have a crack screensaver again, I can run in real quick and get it fixed without having to wait in a phone store.”