At the Xfinity Store by Comcast in Murray, UT, customers experience a mix of excellent service and some challenges. Many reviews highlight the exceptional help provided by staff members like Jayden and Deoncio, who are noted for their professionalism, patience, and ability to efficiently assist with service changes and equipment needs. Customers appreciate how these employees go the extra mile to resolve issues and explain options clearly. However, some reviews point out frustrations with billing issues and long wait times in-store, particularly when trying to address high bills. While some find the store's environment noisy and stressful during busy times, others report quick service for purchasing phones and changing plans. Overall, the store offers a range of Xfinity services, including mobile, cable, internet, and home security, and aims to provide a positive customer experience despite occasional operational challenges.
We got helped by Jayden. We had a lot of things we needed done. He was a great help and went above and beyond for us. Great guy. ASK for Jayden
November 2025
Got skipped over several times waited three hours then left went to a different store for faster service
November 2025
Jayden was the best. We called about adding a cell phone with a trade and the folks gave us the runaround but Jayden saved the day by working to fix their mistakes and also hooked me up with a better TV and Internet package as well. It was a win-win thanks to Jayden.
