At the Xfinity Store by Comcast in Murray, UT, customers experience a mix of excellent service and some challenges. Many reviews highlight the exceptional help provided by staff members like Jayden and Deoncio, who are noted for their professionalism, patience, and ability to efficiently assist with service changes and equipment needs. Customers appreciate how these employees go the extra mile to resolve issues and explain options clearly. However, some reviews point out frustrations with billing issues and long wait times in-store, particularly when trying to address high bills. While some find the store's environment noisy and stressful during busy times, others report quick service for purchasing phones and changing plans. Overall, the store offers a range of Xfinity services, including mobile, cable, internet, and home security, and aims to provide a positive customer experience despite occasional operational challenges.
Great experience at this Xfinity store! Although the wait was almost an hour, the team was working hard to help everyone. Special thanks to Kadie Gorman, who clearly explained my issue and helped me find a solution. I felt well taken care of. Great team and great service! Thank you!
October 2026
Staff was friendly, helpful, and efficient. My router stopped working and they traded it out with no issue or extra charge and quick too! They set it up in my account so all I had to do was go home and plug it in to resume service. I didn't have an appointment and the wait time was only 5-10 minutes.
September 2026
I worked with Deoncio to transfer my old number to a newly purchased I phone. He was excellent, very prompt, very knowledgeable, and made this process seamless and easy!
