At the Xfinity Store by Comcast in Murray, UT, customers experience a mix of excellent service and some challenges. Many reviews highlight the exceptional help provided by staff members like Jayden and Deoncio, who are noted for their professionalism, patience, and ability to efficiently assist with service changes and equipment needs. Customers appreciate how these employees go the extra mile to resolve issues and explain options clearly. However, some reviews point out frustrations with billing issues and long wait times in-store, particularly when trying to address high bills. While some find the store's environment noisy and stressful during busy times, others report quick service for purchasing phones and changing plans. Overall, the store offers a range of Xfinity services, including mobile, cable, internet, and home security, and aims to provide a positive customer experience despite occasional operational challenges.
Jayden was exceptionally helpful, polite, and friendly. It's rare for me to find a chore (such as setting up wifi) enjoyable, but the customer service I recieved was simply that. Enjoyable. I will ask for him in the future should I need help again.
June 2026
Loved our xfinity rep Kadie, at the Winchester store, she was awesome! She explained everything and let us know what would work for us. Kadie was very upbeat and friendly.
June 2026
Wow i thank Cat for fixing the billing mistake from the xfinty store on 2100 s 700e! Please if anyone from your store please investigate huge all around problems generated from this location. Thanks Cat maybe they can send over there and train them on customer service!
