“Before the initial store visit I was on the phone back and forth transfers between T-Mobile and their third party insurance company assurance. Finally with T-Mobile I was taken care of and my new phone was ordered. Once my wife and I got the store there was what seemed to be missed communication but long story short. Retail associate manager Gaige P was amazing and treated me so nicely and had the best of customer service that I have witnessed, not with just me but all others who were in his store. I did get upset with the missed communication but he did help explain everything amazingly and with me in store he called T-Mobile to receive the exact information we needed and I walked out happier than I ever have from a phone store. Ask for Gaige for sure on your visit!!!”
“Went in for a screen protector. Thought I had one on. But I didn't. Then he sold me a gel screen protector and a glass protector. He reached out for help in front of me. Which I appreciate. I am glad he asked for help, instead of messing it up.”
“I went with my dad to switch carriers from AT&T and the Colombian boy whose name I don't remember very well but I think it was Juan is very handsome and kind ?”
“Had some uncommon changes to my plan, and had a friend switch over, it was seamless, painless, and the guy hooked us up with just about every option we could take advantage of for saving, awesome experience”
9AM - 9PM
253 12th St, Ogden“The company's representative which was spectacular his name is Nathan Chadwick, did a spectacular job of placing three packages in front of me and explaining each one of them, and obviously I picked the ultra package which included a tablet. And a sweet deal on that, on top of that we added another phone line and this service representative took care of everything.”
10AM - 8PM
270 36th St, Ogden“The guy up there was amazing I can't remember his name but he has a bead, and a baby on the way, if you need any help with purchasing a phone or something go to him he is awesome ?”
10AM - 8PM
859 S Washington Blvd Ste 4, Ogden“The guy who way there yesterday was amazing. He didn't have my somethings that was part of the package deal that I got with my phone (liquid screen protector phone case xcetera) so he tracked down who did and solved the run around for me as well. Sorry I don't remember ur name but Thank you so much for the EXCELLENT SERVICE.”
“Your customer service was outstanding however, I feel like these guys could really use some blinds as they were struggling to even be able to see half the time I was wondering if theireyes were closed due to the squinting, it’s pretty brutal”
“Update: when we finally were served the gal at the desk was beyond helpful. Super smart, solved all our challenges. She explained they were short staffed and two employees didn't show that day. Thank you, Grey, for your help!”
10AM - 8PM
4025 Riverdale Rd, Ogden“Fast and friendly service. I purchased a new iPhone 15 and had to drop off my old iPhone for trade-in. I was in and out of the store in less than five minutes. Super easy.”
“The customer service here is profound. The manager worked with us on getting a sweet deal for 2 iPhone 7's. The lady that helped us was a sweetheart as well.”
10AM - 5:30PM
158 W 36th St, Ogden“This place pretty much rocks! The staff is so helpful and will bend over backwards for you, or tell it to you straight. Russ is quite knowledgeable. He is not a magician, but at times seems to be. Thanks for all you've done to keep our phones working and with good service. I've used their services for years, and will for many more to come.”
10AM - 7PM
869 W Riverdale Rd, Riverdale“When I got set up with the new service with Michael at AT&T, He made sure that he got the right service for me and my family. They definitely have some good plans. I would definitely recommend my family and friends to go with them as well.”
11AM - 7PM
3178 Washington Blvd, Ogden“Patrick has a genuine passion for assisting customers, combined with a friendly and patient approach, transforms the experience into something beyond typical customer service. Patrick made buying a new phone a breeze. His friendly advice and approachable manner turned what could be a mundane task into a pleasant experience, leaving me satisfied with my new phone. (Motorola Razr)”
“My fiance went in to get her phone updated and Alex did an amazing job helping her through backing up her iCloud storage. When I got there he set me up to get my phone upgrade as well. He was very personable and genuine while helping us.”
Open 24 hours
2979 Lincoln Ave, Ogden“I had the worst experience from a previous provider and so Chuy made sure everything went smooth and I was pleased! I would recommend him to everyone. Great customer service!!!”
“(Translated by Google) Very good service from the young man who was there, he treated me wonderfully, he solved everything very quickly, good service, I recommend it ?(Original)Muy bien servicio por parte del joven que estaba me atendió de maravilla solucionó todo muy rápido buen servicio lo recomiendo ?”
10AM - 8PM
5451 S 1900 W, Roy“Ray was professional, fast and knowledgeable of his job, he actually loves his job and customers and treated me with respect and as a loyal customer I will only come to this store the layton store was very rude and unprofessional”
10AM - 8PM
464 12th St, Ogden“Metro on 12th street amazing quality customer service. The ladies here have great sense of humors and funny. It's nice to have a great time while shopping for a phone”
10AM - 8PM
4203 S Harrison Blvd, Ogden“This store and staff are great to work with! Everyone was super friendly and knowledgeable about tmobile services and deals. I was greatly appreciative of all the help I received and will definitely return to this specific store because of this. Thank you!!!”
“VICTORIA IS VERY SWEET AND UNDERSTANDING. SHE PRESENTS HERSELF VERY WELL. VERY KIND AND HELPFUL. HELPED ME GET A NEW PHONE ON INSURANCE AND WHEN THE EMAIL WASNT RIGHT, INSTEAD OF WAITING FOR ANOTHER EMAIL WHICH WOULD HAVE BEEN 24 HRS. SHE CALLED THE INSURANCE COMPANY TO GET MY CODE AND GOT MY PHONE THE SAME DAY. THANKS SO MUCH. YOU'RE AMAZING”
10AM - 8PM
985 W Riverdale Rd #104, Riverdale“Wow as if my previous trip was not awesome enuf, this one topped it with Lara's patience! Got no help at all for payment plan with ur stupid cold AI on the phone. Lara called Ely on phone & helped me get set up on a promise to pay plan. Mgr Jordan was also super cool & patient. 5 stars!”
10AM - 8PM
4297 Riverdale Rd, Riverdale“Kara is amazing. Transfer of a line should be simple, unless you get a call center rep who has no idea about what he’s doing. Thank goodness Kara took over the mess and the situation we had spent an hour getting no where from the call center she handled in record time and was still smiling afterwards.She is a true company representative who is dedicated to helping the customer.”
“Lara rocks, she has taken care of me with getting my twin daughters their tablets and set up, went through the numbers on getting me my s24 ultra and confirmed my phones condition for the trade in value, all while treating me like a person and totally professional at the same time, great people skills. Thank you Lara”
“The Walmart in Ogden doesn't have as an extensive inventory as the one in Riverdale, but the employees are very helpful. The employees in Riverdale just ignore you and it seems they never have what I need in stock.”
10AM - 8PM
145 W 12th St g, Ogden“Alex Orquiz got us an appointment set up with Luis O switching from Verizon and AT&T on a business plan.Great customer service/ help to make a smooth transfer over toT-Mobile.Thank You!”
6AM - 11PM
4848 900 W, Riverdale“I am 78 years young and I shop in the girls department frequently. The last time I was there I found a cute dress on sale for $2. Perfect light green knit dress for spring, summer, and fall.”
“Both the people working were so friendly and really great. They had like 10 customers because of the I phone 15 launch yet they handled all of us in a timely manner. Jessica and Chris you guys rock.”