O'Reilly Auto Parts store #2962 in Orem, Utah is known for its helpful and knowledgeable staff. Customers consistently praise the service they receive, with one reviewer calling the employees "the sharpest" and saying they are "actually getting me back on the road." Another customer had an exceptional experience with employee Daniel, who provided "first class service" when replacing the customer's battery. The store is well-stocked, carrying a wide range of parts, tools, and accessories. They also offer convenient services like free battery testing, wiper blade and bulb installation, and brake rotor and drum resurfacing. Customers appreciate the store's honesty, with one reviewer noting the staff provided free replacement parts that were under warranty, without trying to "sell up." The staff is described as professional, polite, and extremely helpful. One customer raved about an employee named James, saying he was "the most helpful employee ever" and that the store should "protect him at all cost." Another reviewer praised a young employee who assisted a customer with replacing their windshield wipers. With over 6,000 locations nationwide, O'Reilly Auto Parts is a trusted destination for auto parts and services. The Orem, Utah store exemplifies the company's commitment to customer satisfaction through its knowledgeable, friendly, and efficient staff.
The guys were super respectful and did a great job helping me figure out my headlights
July 2026
Started at a competitor store across the street & they wouldn’t help me find the screws I needed. I went over to O’Reilly & James immediately greeted me and helped me find the screws. He went one step further & even replaced them for me. Excellent customer service & friendliness.
July 2026
Esaias is the man! Very kind and got my battery tested and replaced in no time.
