The Verizon store provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, delivery, or shipping. Reviews highlight both positive experiences and significant challenges. Some customers report excellent service, describing staff as the best, very knowledgeable, helpful, polite, and professional with zero pressure. In specific difficult situations, such as complex account transfers and phone activations that resulted in a week without service, employees are noted for being extremely kind, patient, calm, cool, and collected. They work diligently for many hours to resolve problems, submit necessary tickets, provide temporary solutions, and follow up persistently until issues are fixed. This level of care has restored faith in Verizon for some customers after initial frustrations. Other experiences mention service errors that create major inconveniences. Overall, the store team is commended for treating customers very well even when unable to immediately solve technical problems, encouraging customers to return for future needs.
I had a great experience with Zeke. Very friendly and answered every question I had when at this location. He spent a lot of time to make sure I understood the conditions and what I was signing. Helped me save money on my monthly bill while upgrading even.
October 2025
I accidentally created a nightmare of a situation setting up my new phone. Leslie did a great job, figuring out the problem which was a headache that i Created. She was calm, cool, and collected with time it took to figure it out! Thank you, I’ll be back to this Verizon store
October 2025
Zachary was the best mobile phone sales rep that we’ve ever worked with! He is so knowledgeable, and was very helpful with zero pressure.
