Pottery Barn is known for its expertly crafted home furnishings and decor, with a rich history dating back to 1949 in Chelsea, New York. The business provides a vibrant shopping experience through its ecommerce site, catalogs, and physical stores worldwide. Customers frequently praise the exceptional customer service, highlighting the helpfulness and kindness of staff members like Michelle and Savannah. Many reviewers appreciate the friendly and accommodating nature of the team, noting their willingness to go above and beyond to assist in finding the perfect items. The store's variety and inviting showroom contribute to a positive shopping experience, making Pottery Barn a recommended destination for home furnishings.
Spent 20 minutes in the store on a Monday night, there were maybe 3 or 4 other customers in there store. Not a single sales person even bothered to greet us much less ask how can they help. Such a shame.
August 2025
If i could give them zero stars i would. I ordered nightstands from them. They took 6 weeks, both came broken. They wouldn’t immediately fix or deal with the issue or refund my money. Worst customer service i have EVER experienced. Do not order furniture from here.
May 2025
This store has awesome customer service! I’ve spoken with several different people to order furniture over the phone and they have all been extremely helpful. I’ll definitely be doing more shopping here.
