Costco Optical in Sandy offers a range of services and products that many customers appreciate. The store provides prescription glasses, sunglasses, and contact lenses at good prices, with discounts available for additional pairs. Customers often praise the friendly and patient staff, including helpful optometrists and support staff, who take the time to explain procedures and ensure satisfaction. For instance, Dr. Marco Arici is described as a friendly and thorough optometrist who makes patients feel comfortable and well-informed during their eye exams. The store also offers services like hearing aid repairs, with staff ensuring devices are working properly before customers leave, demonstrating attentive customer care. Beyond optical services, Costco as a whole is known for its bulk shopping, including groceries, Kirkland brand items, and household goods. Customers enjoy the variety, quality, and the convenience of shopping in one place, with many highlighting the spacious parking lot and efficient gas station. The food court and samples add to the positive shopping experience, although shoppers note that the store can get busy, especially on weekends, and that parking lot congestion can be a challenge. However, some reviews mention frustrations with customer service, particularly regarding early closing times or feeling watched and treated poorly by staff. These experiences serve as reminders that customer service plays a crucial role in customer satisfaction and store reputation. Overall, Costco Sandy is valued for its wide selection, friendly staff, and good prices, making it a popular destination for bulk shopping and optical needs.
Just wanted to say a huge thank you to Angela for always helping me out. Fantastic customer service! Thank you!
August 2025
Took exceptionally good care of me. Wouldn't buy glasses anywhere else.
September 2024
I stopped in to get my hearing aids serviced, and Keida was a wonderful help. She made sure they were working properly before I left. My left wasn't, and she repaired it. Thank you. And my coworkers, thank you.