Fix My Watch is a business that provides watch repair and customer service with a focus on quality and care. Customers appreciate the helpfulness of staff members, especially when they share valuable information about watch batteries, as seen with one customer who was told the specific battery needed for a Wenger watch. Although experiences have varied, the company has shown its commitment to customer satisfaction by offering refunds, discounts, and making improvements after initial issues. Employees like one dedicated staff member are praised for their integrity, caring attitude, and dedication to customer care, which has helped preserve watch collections and ensure customer loyalty. Overall, Fix My Watch is recognized for its helpful staff, efforts to resolve problems, and ongoing commitment to providing quality service and care for watch owners.
The battery in my wife's watches was changed quickly. Thank you!
September 2023
Because Löwen was kind enough to let me know the name of my watch's battery that I lost, as they seem to be the one company in America entrusted with this information for Wenger watches, I am leaving them a 5 star review. Thank you Löwen for being helpful and of service.
September 2021
Took a long time to get an agent, but when I did, Sam was great. He was very helpful and straightforward. He is a fine addition to your staff. He did a great job.
