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“The process was quick, the employees were knowledgeable and honest about what they didn’t know. When they couldn’t answer my questions they worked quickly to find someone who could.”
“I love that this bank is NEVER busy!! I can always walk right in and go up to the counter, and the employees are SO friendly and helpful! Really nice and comfortable inside. I don't, however, like that if your account is overdrawn, not only do you get that $35 fee, after 5 days if its still in the negative, they charge you $5 a DAY!!”
“I've been a customer of US Bank for over 18 years, and have never received the level of professional service I have until I met Rachel Todd. Ms. Todd proactively reached out to me and revised my deposit accounts to earn me a higher interest rate. I appreciate her attitude and her pleasant and professional demeanor. I would do business with Rachel again.”
“We have been to Saratoga location multiple times for all our banking needs. Friendly staff, Specially Simuy Cheng. Recently went for Notarize services, she was very patient with n number of documents we needed to notarize. Kept my Account uptodate with latest address changes.”
“Tess, my representative was so helpful with safeguarding my account when dealing with a fraud. I have nothing but great things to say about the Saratoga Springs branch.”
“Loan officer Fabianna was amazing and helped my buyer get his loan through. She stayed late and took care of us. Later she helped me get the bill of sale for me. If you need help with a loan, don’t hesitate to use this mountain America and ask for her. Really professional and courteous and actually cares about her customers plus she’s bilingual.”
“This location was amazing. Jeremy helped my sons open a teen checking account. Then they did their first deposit with the tellers. Everyone was super friendly and answered all our questions.”
“I had to set up an estate account for my mom. Jeremy was super super helpful. Made the process very easy. I got help from multiple people in the branch, all of whom were knowledgeable and efficient and kind.”
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“Due to a very detailed involvement in a hack situation, I had to change account information and get new cards. UCCU was amazing in helping me navigate the complicated problem and putting my mind to rest.”