Grocery Stores in Saratoga Springs, UT

“I cannot say enough how incredible the Customer Service desk was to me this past weekend. My daughter and I were in town, having driven 11 hours to move her to Utah. We stopped on our way to Orem at the Saratoga Springs Walmart to make purchases for her apartment. However, we accidentally left a paid for item at checkout, everyone's worst nightmare. But we had no need to worry, as Kaylie in Customer Service delivered top-notch customer service for us. When we called from Orem, she immediately ran to find if our item was where we checked out, and it was! And I mean, she actually ran! She then went through several innovative hoops to help me return the item without having to drive back from Orem. It was such an incredible blessing, as I already had the 11 hour drive in front of me. She saved me so many headaches - we now love the Saratoga Springs Walmart!! Thank you so very much.”

“Every time we come pick up our groceries each week, we know we can rely on Philip in Pickup. He is absolutely amazing! He is always friendly, helpful, and goes above and beyond to make sure everything is taken care of. His consistency and genuine care really stand out.

We even went as far as asking if there was a way for us to get him a gift card because, honestly, he is truly the best! We appreciate him so much and the amazing service he provides every single week. Philip absolutely deserves to be recognized for the incredible job he does! So these 5- stars are for Philip in Pickup!”

“It's probably really funny for me to be reviewing WalMart...But I feel like this WalMart was slightly better than the rest last time I visited. The first time I visited, there was a mile long line and everyone had to use self checkout. The place was an absolute disaster; there was more pallets in the aisles than there are fish in Utah lake. Granted, it was sorta almost closing time but I was amazed at how unorganized and chaotic it was. This was just a normal evening, not Black Friday. However, I visited WalMart again in the middle of June and it was for an order pickup. I just got one thing but I had never used the order pickup before. I pulled up to a spot and it was pretty self explanatory. You needed to call the number posted at your parking spot and tell them what order you were here for and what spot you're in. It really stuck with me how nice the lady who answered the phone was, as well as the gentleman who gave me my order. They were both super super friendly, especially for Walmart.”

“I have been going to this pharmacy for 9 years and they are always outstanding. They go above and beyond almost every time I pick up a medication. I've had complex insurance for many years and they are always willing to double check to make sure they account for every penny covered so they can make sure I don't pay too much. They have contacted doctor's offices for me, have searched at other Smith's locations, submitted for medications to be ordered as soon as possible when no one - no other companies - have had them, offered to fill medications sooner than they needed to, and been so nice and friendly while taking care of these situations. The industry of pharmacies is really complicated and customers are already hurting, sick, and tired when they get to the pharmacy, but this team has never taken that out on their customers. At times they are rushed doing their best to help customers in spite of working with very difficult situations. Medications classified as controlled substances create limitations on how prescriptions can be filled and how well any pharmacy, whether Costco, Walmart, or Walgreens can fill them. I have at times gone to those other pharmacies and always always come back to getting my prescriptions at this pharmacy because I have so much faith in them because they handle these complexities better than other pharmacies. And often when there is a wait, it's because they are doing their best assisting customers with these difficult situations. And I'm speaking from my own experience as well as other people I know or have talked to. I literally go out of my way to get my prescriptions from here even when other pharmacy locations are easier to get to. And even when I'm shopping for groceries at other stores, I will still go to this Smith's Marketplace because I know they will help with anything that comes up even when it's out of their control. The process to call Smith's automated phone line to get a prescription from Smith's Pharmacy does not work, but that is a Smiths company issue and so I always opt to speak to someone in person and they are never frustrated to look up my medication refills and get them ready. And they always offer to get them ready faster than what options the automated system will give you. So basically, I'm super grateful to this team for being so professional and compassionate in spite of working in a very difficult industry.”