The Xfinity Store by Comcast located at 12179 South State St in Draper, UT offers a wide range of Xfinity services including mobile, digital cable TV, high-speed internet, home phone, and home security. Customers can also make payments and exchange equipment at this location. Reviewers have overwhelmingly positive experiences at this Xfinity Store. One customer praised the "phenomenal" service from their first phone call to picking up and easily setting up new equipment. Another said the store is clean and the staff is friendly, with a quick and simple return process. The store manager, Chris DuBois, received special recognition for his exceptional customer service. He patiently answered all the customer's questions, reorganized their plan to better fit their needs, and even walked each customer to the door as they left. Another customer, Daniel Pollina, was able to quickly resolve all issues the customer was experiencing, going above and beyond with his knowledge and timeliness. While the online and phone support for Xfinity received criticism, one reviewer highlighted the outstanding service provided by a technician named Jesus Garcia. He was polite, knowledgeable, and took the time to carefully program the customers' remotes and teach them how to use the technology, despite the challenges they faced. Overall, the Xfinity Store in Draper is praised for its excellent customer service and problem-solving abilities.
Don't go here if you have an issue, they call the same tech support you'd call and still wait 45 minutes on hold. Split internet and phone payments, discounts were lost. Just not very good.
June 2025
Dexter M saved my butt he worked tirelessly and professionally to activate a problematic byod device. Seriously didn’t have to go through that trouble to help but he did thank you so much
June 2024
Wow! Customer service is not dead! From my very first phone call (thank you Natalie) to picking up the equipment, and having it hook up and connect right, (so easy, even a caveman could do it), my experience was phenomenal!
