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“In today’s society customer service seems to be a dying art but Jose was so wonderful that it was a delight that I haven’t experienced in years. He was able to navigate me through all the questions and administrative things I needed to achieve. I was so impressed that when my son arrives home to the states as he lives abroad I want to move all my financial business from Bank of America here to Utah First as I feel more confident navigating my financial needs with those who are more willing to address my personal needs and taking the time to help me achieve those goals. Everyone in American Fork Utah First is an absolute pleasure to work with.
Thank you
Priscilla L. “Charlie” Tometich
3643 W Donne Ln. Unit W 102
Herriman Utah 84096”
9AM - 5:30PM
310 N 100 W St, Provo
Banks
“I called this morning to ask for some account information and assistance transferring funds for loan payments due today, and was greeted kindly by the bank teller who was efficient and helpful in responding to my needs and carrying out my requests by facilitating those transactions for me, which I so appreciated him doing and for which I thank him very much !!”
“Love this branch! I’ve been coming here since the early 2000’s. Everyone who works here is so kind and helpful! Kristi is amazing to work with!!”
9AM - 5:30PM
175 East 200 S Street, Orem
Banks
“Top notch service! The Orem branch of Security Services FCU is by far my favorite place to do business. When I walk inside they know my name and are very personable. Aimee introduced me to an excellent money market. She also laughs at my jokes. Ezme is sharp, on the ball, and and has kept the drive-thru open for me a couple times even though they were about to close. Everyone is super nice. Can't believe such a great place exists.”
9AM - 5PM
1280 S 800 E, Orem
Banks
“I recently had the pleasure of working with Regan at the bank for multiple transactions, and I must say she was very kind and attentive throughout the entire process. Each interaction was smooth, and I appreciated her patience as she addressed all of my questions and concerns. Regan’s professionalism made my experience much more pleasant, and I left feeling satisfied with the service provided. Thank you, Regan, for your excellent customer service!”
“I am very grateful for becoming part of the Freedom Credit Union family. Stacey and Maria made the account-opening process very simple and efficient. The online app is user-friendly and allows to deposit checks online as well as make transfers and pay bills.”
9AM - 5:30PM
366 East State Road, Pleasant Grove
Banks
“Katey and Charley did an awesome job helping me open an account very friendly Charly was training at the moment and did an awesome being her first time opening an account all staff very friendly and amazing.”
9AM - 5:30PM
124 North W State Road, American Fork
Banks
“I discovered on a Friday night that my card account was hacked, so I called the emergency fraud number and went in on Saturday to take care of cleaning my account up. Spencer Day was extremely helpful in disputing the fraudulent charges for us, made sure the card was canceled, and quickly got me a replacement card. On top of all that, he checked to make sure all my other accounts were good and that any updates were completed. Trust me, it was a very great relief to have his help and expertise. I left confident that all was taken care of and in good hands! Thank you, Spencer!”
“I’ve banked with Central Bank since I was a kid. Everyone there is so friendly and helpful. I love that I can always talk to a real person when I call. Best bank around!”
9AM - 5:30PM
5310 W 10700 N, Highland
Banks
“I’ve been to plenty of banks and credit unions where you feel like just another account number, but Morgan at UCCU is the complete opposite. He genuinely cares and takes the time to understand what you actually need. He’s helped me with multiple personal and business accounts and loans, and every time he’s been personable, knowledgeable, and looking out for my best interest. Thanks to Morgan, UCCU feels less like a transaction and more like a relationship. He’s the reason I keep coming back and plan to do business here for years to come. If you’re looking for someone who’ll treat you like a person and not a customer, ask for Morgan.”
9AM - 6PM
475 E Main St, Lehi
Banks
“This branch of Central Bank is awesome! They really care about you as a person - you are not just a numbered bank account, like other banks. They are always friendly and willing to help in any way they can. It has a hometown feel, not a big corporation feel. They know who you are. You don't have to show 5 forms of ID to do a simple bank transaction. I LOVE my Central Bank in Lehi!”
“Two thumbs up—way up for this bank.
Best Central Bank Office? Definitely.
Best in the world? Quite possibly.
Today, Megan, Bre, Tanner, and Ivy all contributed to an outstanding experience. They were kind, professional and went above and beyond to help with two out-of-the-way questions.
The performance of these four employees reflects positively on Central Bank, and on the managers/supervisors who hired, trained, and retain this caliber of customer service. Thank you!”
9AM - 5:30PM
724 N Main St, Springville
Banks
“Excellent service! The representative was extremely kind, professional, and helpful throughout the entire process. She handled our request efficiently and made everything very easy to understand.”
“I opened up a business account last year and have LOVED banking here! Kenna helped us get everything setup and made the process super easy! She's always there when we have questions. 10/10!”
“We had an excellent experience working with UCCU on our mortgage loan. The process was smooth, efficient, and transparent from start to finish. A special thank you to Brandon Searle, who was knowledgeable, responsive, and always willing to answer our questions. His professionalism and attention to detail made the entire experience stress-free. We highly recommend UCCU and Brandon to anyone looking for a great mortgage lending experience.”
“I haven't been impressed with any banks until I started working with First Utah Bank. The level of service we have received from Christina Pazzi at their headquarters, and Lisa Allen at the Lehi Branch has been astounding! Looking forward to doing more business together!”
9AM - 6PM
1238 UT-92, Lehi
Banks
“This was by far the best experience I’ve ever had at a bank! AFCU in lehi was quick, efficient and answered all my questions! Biani was helpful, kind, and made me feel taken care of and understood! I’m so grateful I go to a bank that I trust and that takes care of me!”
9AM - 5:30PM
337 N State St, Orem
Banks
“After Dan W helped us increase and maintain our overdraft protection, we returned to Dan for a used car loan (we had paid off the previous used car loan). Dan really cares!”
“I absolutely love this bank! Sometimes I visit, the staff are incredibly friendly, helpful, and make the experience so enjoyable. It’s clear they genuinely care about their customers. I especially want to give a huge shoutout to Parker at Desert Bank he went above and beyond to assist me, answer all my questions, and make everything smooth and easy. It’s rare to find service this thoughtful and professional, and it really makes a difference. I highly recommend this bank to anyone looking for not just great banking services, but also a team that truly cares about their clients.”
9AM - 6PM
931 West State Street, Pleasant Grove
Banks
“Kristen Jones helped me out. She was awesome the entire time helping me to understand terms and everything we went over. I would definitely recommend coming to her for your help!”
“If you want an old school Bank where they are really personal and know you it doesn't matter how much money you have in the bank they treat you like you have a million dollars in their Bank I would definitely recommend them”
9AM - 5:30PM
10827 Alpine Hwy, Highland
Banks
“We recently refinanced some auto loans at Alpine Credit Union. I compared rates and terms at a lot of places and Alpine had the best options. Cindy at the Highland branch was awesome and made the whole process very easy and convenient.”
“The mortgage department at Central Bank is THE BEST!!! Everyone is so kind and they have amazing customer service!! This is the ONLY place you should get your mortgage with”
“Great local credit union. Can handle everything a traditional bank can do and save you lots of money in fees and interest. Staff is always professional and courteous and the credit union has a hometown feel.”
“This is the most amazing bank! My old one sucked:( I’m so glad I made the switch! The team was so friendly and helpful. A great way to get access to loans and credit cards! Also amazing car loan interest rates! 10/10 slayed boots down and would recommend! And they even gave me a free drink so bonus points for that!”
“I am impressed with Central Bank's fraud prevention measures. I got a text alert early one morning that one of my credit cards was (attempted) used to purchase airline tickets on AirSerbia. The credit limit on this particular card is only $200, so it would have been denied anyway, but I immediately went into the app to turn the card off and Central Bank's fraud system had already restricted the card. Within minutes, while still in the app, another attempted was made for airline tickets on JetBlue. Shortly after that I received a text from Central Bank Fraud Alert asking if I used the card to purchase the AirSerbia tickets, to which I replied 'No'. and they replied that the card was now blocked. Great work Central Bank.”
“Jeff and his team came through for a couple of small businesses that I work with. I really appreciate CCBank's willingness to visit the businesses tailor loans that fit immediate and long-term needs. I highly recommend working with CCBank for their flexibility and personal approach.”
9AM - 5PM
712 E Main St, Lehi
Banks
“This bank is far by the best bank in the state of utah hands down! Everyone is so nice and understanding and actually do everything they can do to help you! 10/10 would recommend to a friend but what are those!”
8:30AM - 6PM
560 N Main St, Springville
Banks
“Elsie Help me to get my loan, after visiting she still was helping me out via Text and was so helpful, she went above and beyond my expectations and I really appreciate a service like that since I live up north. Thank you Elsie!”
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“As the owner of a car dealership, I have been working with the America First Credit Union Vineyard Branch for several years, and I can confidently say that this is one of the most professional and customer-focused banking teams I have ever had the pleasure of working with.
The level of customer service provided by this branch is truly exceptional. Every employee consistently demonstrates professionalism, courtesy, knowledge, and a genuine commitment to helping members succeed. Whether handling routine transactions or assisting with complex business banking needs, the staff always go above and beyond expectations.
A special recognition goes to Michelle, the Branch Manager, whose leadership, dedication, and professionalism set the tone for the entire branch. Her commitment to excellence is reflected in every member of her team. It is clear that she has built a culture centered around outstanding service, respect, and professionalism.
In my opinion, the Vineyard Branch deserves to be recognized as an award-winning branch among all America First Credit Union locations throughout Utah. The customer service here is not merely excellent it is truly world-class. Every visit is a positive experience, and every interaction leaves me impressed by the competence and professionalism of the staff.
As a business owner who relies heavily on banking services, I understand how important it is to work with people who are knowledgeable, responsive, and trustworthy. The Vineyard Branch consistently exceeds those expectations.
I highly recommend this branch to anyone seeking exceptional banking services. America First Credit Union is fortunate to have a team of this caliber representing the organization.
I would also like to encourage the leadership of America First Credit Union to recognize and reward the employees of the Vineyard Branch for their outstanding performance. This team genuinely deserves special recognition and in my opinion, financial rewards as well for the exceptional service they provide every day.
Thank you to Michelle and the entire Vineyard Branch team for your professionalism, dedication, and commitment to excellence. You have earned my trust, my business, and my highest recommendation.”