Chartway Credit Union has received a mix of reviews highlighting both excellent customer service and significant challenges. Many customers praise the exceptional help they received from staff members, particularly noting the professionalism and efficiency of employees like Anette Martinez and Paola. They have been described as kind, helpful, and dedicated to resolving issues, even going above and beyond in difficult situations, such as dealing with insurance claims. However, there are also notable complaints regarding communication and operational difficulties. Some customers have expressed frustration with the process of getting assistance, particularly when trying to resolve issues related to their accounts. Concerns about deposits being mishandled and the difficulty of reaching customer service representatives have been reported. Despite these challenges, customers appreciated the competitive interest rates offered by Chartway Credit Union. Overall, while many experiences highlight the supportive and proactive nature of certain employees, some customers have faced hurdles that led to dissatisfaction, emphasizing the need for improved communication and operational clarity within the credit union.
Amazing experience when my husband and I went in this morning. Sheri C. provided excellent customer service, was so helpful and kind. We will definitely be moving over our business from our current credit union to Chartway credit union.
March 2024
I was there to open saving account, and the person (Anette Martinez) helped me was very professional, efficient and pleasant to work with. It really was a good visit and happy to have an account at Chartway Credit Union.
February 2023
Paola made my experience very simple, quick and efficient. She even suggested a better plan than what I was looking for and made it all happen. I have been with the company and at the same branch for over 7 years and have always been a satisfied customer! My thanks to the West Jordan Branch!
