Prime Storage is noted for having friendly, nice, and professional staff who are great to work with. Reviews highlight employees who are always willing to help, attentive, and polite, treating customers well without harassment. The service receives high praise, with specific mention of staff being fast and not treating people like just a number. While there have been past management changes and some bad experiences with prior employees, current interactions are positive. The hours are considered great, and the prices are very reasonable. Customers find the location amazing and report excellent customer service, with some highly recommending specific staff members for their helpfulness and great personality.