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“Went in about 15 minutes before closing. They had a great attitude and great customer service interface with me. So grateful to have new protective glass on my phone. Made my day to have it be no problem to get it done.”
“Excellent experience at Metro by T-Mobile! Daniel and Karen provided outstanding customer service and helped significantly lower my monthly phone bill. Friendly, professional, and knowledgeable. Highly recommend! 📱✨”
“Simon was amazing and went out of his way to help us with a very complicated billing issue that we were struggling to understand. He was so friendly and helpful! Thanks Simon! You rock!”
“For me it was a very good experience for me it is an honor and a pleasure to be with boost mobil they attended me very well and very fast it was a very good experience I highly recommend them 715 south 900 west Salt Lake sity Utah 84104”
“Came in to see about adding a line. Andres was very helpful and very nice. Great customer service. Highly recommend the boost on 700 north and redwood rd
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“Came in to get a replacement phone while on a trip and the customer service was excellent. They even took the initiative to contact another store to see if they had a specific phone in stock. Rudy was so helpful in getting me set up and taking extra care when installing the screen protector. Don't let the small building fool you, they're customer service is impeccable! 👍”
“Scott and 2 associates, I’m so impressed with your great service! You’re not only having exceptional professionalism but also patience and thoughtfulness. All my problems solved. So grateful for your great service! 🙏🥰”
“This was a great service, Libel was very helpful and friendly and had me out of the store fast. I would highly recommend this store for all your cellular needs, and the leaks are great and Cibel went above and beyond to get me the screen protector I needed, thank you”
“Gentlemen, who helped me here was actually exceptional, was very quick. He was completely honest. He's like, well. Yeah, this car doesn't take a esom. I don't know why they didn't tell you that. And then he gave me the punchout card that the sim card came out of in case I needed the p. U. K code on it, which I have actually needed a p uk code before and not have it. So that was actually really handy. I went to the metro and north salt lake because I live in bountiful, and it was ten around ten forty that said the store opened at ten. It had a lockout on it like it was up for sale. I don't know where the guy was. And then so I sat in the car and waited for a few minutes, and then when I went to back out, he comes meandering, all and up, like, no big deal. So I didn't really want to go to that one anyway, but the one that I did go to was amazing customer service. Great.”
“Wasn’t the best experience... I came in to buy a phone and the lady working there named Gabriella was super rude and very unhelpful. I’m only doing 4 stars because the manager Aimee was super nice and helped me , but definitely super irritated with how I was treated by Gabriella.”
“Five stars for the customer service here today. Jaime helped me out so much, answered all of my questions and helped me get the best value. Would definitely recommend this location for help with T-Mobile needs.”
“Great guys! Sales people (Tim) and the technicians (Jacob and Justin) were fantastic, easy to work with and very professional. Impressed with quality service and real fast installation.”
“Update: after a visit with the retail store leadership, I was treated much differently than AT&T. AT&T hadn’t canceled the “early upgrade” options on the phones even thought I had asked specifically to do it. They are making things right and I truly felt like a customer whose voice mattered. Because of their actions I will return to this store and continue with AT&T!
Initial concern: Two different people who went in two different times to upgrade phones. Both verbally said we didn’t want the $10/month early upgrade program. Four phones paid for the early upgrade program for over 6 months. Customer service was able to credit two months. Will never go to this store again as they signed us up for the upgrade program without our permission!”
“The Verizon sales rep Aaron was very helpful and he took the time to assist us with what we needed . Went above and beyond. I have been a Verizon customer about 13 years and don't plan on going anywhere else. Thank you very much.”
“If your looking for an awesome, respectful customer service and great phone deals and service then this location on North Temple is where you'll find it. The Metro by T Mobile team member Stephanie.....THANK YOU”
“I came in today and Matthew was such a great help. It's not everyday that you go in somewhere and they are so good with customer service and try to care for you. He was a big help and need it painless. Thanks, Matthew!”
“Brayden,
Was absolutely AWESOME!!! Helped me with my one drive transfer to iCloud. It was a pain in the ass but he was extremely patient and knew how to fix my problems. He is the man and my one and only Verizon guy.”
“Outside of the business, this Walmart is HUGE and I've never had a problem with them being low on stock. Actually, this is the only location that regularly has the organic meat I like. I will choose this location everytime! They also have extra rooftop parking and an escalator!”
“I had a great experience at the AT&T store in Bountiful and wanted to recognize Rob for his outstanding help. He went above and beyond to get my internet service set up, especially after I'd run into issues elsewhere.
While helping me, he was juggling calls and questions from multiple locations, yet he still took the time to work through a credit verification issue and make sure everything was handled correctly. It was clear he was very knowledgeable and genuinely cared about helping customers.
I really appreciated his patience, professionalism, and willingness to stick with the process until we found a solution. Thank you, Rob, for the excellent customer service!”
10AM - 8PM
24 S 500 W A, Bountiful
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“I purchased a new phone on Friday August 7th. My now favorite T-Mobile expert is Elijah in the Bountiful store by Costco. He helped me with 6 problems that prevented me from texting, sharing photos, archiving photos into/out of the photo album, transferring money, listening to important podcasts, and using the weather app for various locations. He was soooo patient and knowledgeable. He spent over an hour correctly programming my cell phone, and teaching me how to use my new phone. He deserves a BIG RAISE !!! I tried to give him money, lunch or a gift. He would not accept any tip, or thank you gift from me what so ever. Elijah, You are amazing. THANK YOU FROM THE BOTTOM OF MY HEART !”
“I appreciated the staff member who helped me, Iszack, because he patiently untangled all of the issues with my phone. That was such a relief. He got as excited about my new phone as I was! Thanks for the help T-Mobile”
“Harmony was so patient and kind while helping us with our entire family port over from att she answered every question we had and transferred every one of our devices with ease. Would 100% recommend!”
“I was very surprised to have an experience like this at Verizon. Often, I find that excuses revolving around lack of power are made to justify not being able to help. It makes sense and I get it- but it makes Verizon experiences less than enjoyable for me. Jake was different.
Jake was on my team. He understood where I was coming from and believed what I was saying. He realized things weren’t adding up when looking for the “whys”, trusted me, and stood up for me. My family and I have been with Verizon for almost 20 years and he proved to value that.
Jake is a fundamental asset to Verizon- not just this store. He is great at his job because he is fantastic at building relationships and knows that sales isn’t just selling.
I hope corporate recognizes Jake’s impeccable skills and values him for that, because I surely do.”
“We went in recently with our kids to add them to our phone plan and Brayden went above and beyond with helping us. He stayed an hour and a half over the store hours to make sure he answered all of our questions and what we wanted done, was done.
Thank you Brayden for being great to work with!”
“Called in with a CB radio question. Hugely helpful people. zero sales pressure. Pointed me in the right direction and politely offered their services if i run into trouble. SOOO nice to be helped and not hassled. I’ll be using this dealer going forward.”
“Austin was absolutely AMAZING! He helped my husband and I on multiple issues with our account that was set up incorrectly when we first signed up with Verizon. He took the time to understand our complex issue we were dealing with on a monthly basis. He worked hours on making sure we were taken care of and received the outcome we were initially promised. He single handily saved our relationship with Verizon due to his wonderful customer service. I appreciate the time and effort he put in to making our experience great.”
“I recently ported two phone numbers from Verizon to T-Mobil at a store in Orem, Utah where I was misled about the promotion for the iPhone 17 Pro Max when switching service, The rep switched my service before I could say yes or no so I decided to stay and try the service. She also wiped out my Apple ID on one of the phones.. since then, I have had many issues to include billing & charges ( being charged restocking fees, taxes on phones twice ) and was directed to many different people for resolution. Including the customer service 800 number. I ended up going to Salt Lake City corporate store ( #1SIV) and spoke with RAM Tyler Allen . Never have I had such a great experience. Tyler was very patient and very knowledgeable Which led to a quick resolution and 100% customer satisfaction..Tyler is truly an asset to T-Mobil !
Also : While I was in the store, I noticed the other representatives interacting with customers, and I have to say they were all very professional & helpful unlike the other store in Orem Utah .”
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“Isaac has been EXTREMELY helpful in setting up my new phone. Finally upgrading my phone and I thought it would be such a hassle. Isaac made it very easy and even broke down the plans on my bill and helped me save a few bucks. Very honest and helpful manager, would absolutely recommend coming here for help.”