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“Excellent all around. Even when I got their voicemail, they got back to me. Quick and easy pick up and drop off. Finally, they had two rescue dogs in the office. That says it all!”
“We experienced several flight delays and changed our flight to land in Burlington instead of Albany and changed our Enterprise reservation for Burlington airport. The representative we called accidentally changed our booking to only one day, but upon landing in Burlington, Brittany was able to honor our original rate for our whole trip and was extremely helpful getting us situated. She was truly the light at the end of the tunnel after a stressful day of travel and took great care of us. Thank you Brittany!”
“This just a quick shout out to the team at BVT. Our flight was delayed (1 AM ish) so I gave a quick call to the local office. The gentleman I spoke with said not to worry we'll have someone there for you. Upon arrival Almas P. was there with a smile and got us a great car. Thanks guys!”
“Great service at BVT airport counter. The Counter, staff was friendly and efficient, the car we had was great, and we had no problems. The check out and return process was couldn’t have been easier.”
“Spoke to Corey before the rental and was reassured about the arrival. He was very professional and accommodating. When I dropped off my rental at the end and met Corey at Burlington, Vt. the same great service was extended. Thanks to him!”
“I had just been in my first vehicle vs vehicle accident ever and my truck was totaled. My insurance sent a reservation to one location a they had no vehicles for that day (my only day off). I called the Shelburne rd location and the gentleman told me to come right down and they would set me up. Upon arrival these young men were all busy. Each dealing with a separate customer. My turn came and they had me out the door in a brand new rental truck within minutes. After 30 days I returned the vehicle and my interaction was just as smooth as when I picked up. These young men were very polite and made everything so smooth. Just that little bit of stress relief was amazing. Thank you enterprise employees.”
7:30AM - 5PM
1335 Shelburne Rd, South Burlington
Car Rental
“An unusual charge showed up, so I called the local number. All that got me was an automated system that went in circles. If I question a charge I should “call my financial institution”. Why, so they can tell me that only Hertz can explain the charges. Zero options to speak to anyone. Just get kicked around once they have payment. The closest I could get to an answer. It was an automated message telling me to go to a website to request a receipt. So the receipt is just going to tell me what I already know. I’m being overcharged and I can’t get someone to remove the charge. Or, if there is something that is worthy of being charged, the receipt or the automated system gives me any information that satisfies the charge.
Just got a response telling me to go online. Not terribly useful. Sort of what I’m complaining about.
3-27 Update: Ignore above. I guess it was some weird credit card hold. Oddly specific amount of $75.75 while my $315 hold showed being refunded. Weird, but there’s probably some reason they need to do that I guess. Might be nice to have that explained. All good otherwise.”
“I have had bad luck with Hertz in other states, so was worried about booking with them. I had the most exceptional service, fastest check in and nice car. I had a quick resolution to a very minor issue too. Highly recommend!!”
“My friends and arrived late for a group trip. Enterprise didn't have the vehicle I had booked and they couldn't offer me anything else. Thankfully Avis had something for us or we would have been screwed! Great service was provided by the gentleman at the counter!”
“I was in such a pickle. Dawn at the Budget counter helped me to make sure that my weekend with my daughter went as planned. She was kind and professional and generous and I was SOOOO grateful! Thank you, Dawn!!!”
“The staff was very friendly, professional and prompt but the exterior of the car was filthy. Also the fuel tank was at 1/4 but my receipt showed it was 100% full. They make a major deal of me returning the car full of fuel or paying an $86 refueling fee and they can't manage to fill the tank before my rental. I returned the car with more than 1/2 tank of fuel and they didn't refund me $46.”
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“CarShare Vermont was an awesome sharing service. As someone visting Burlington from New York City during peak fall foilage, I would not have been able to drive and see the colors in the same way without a car. It was easy to register and pick up, and I would highly recommend to anyone visiting Vermont, especially if you need a car on short notice or if you come to the state regularly. Highly recommend!!”