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“Agents were great. Got us checked in quickly and efficiently. We had an issue with a maintenance groove light that kept appearing and they handled it very professionally.”
“Spoke to Corey before the rental and was reassured about the arrival. He was very professional and accommodating. When I dropped off my rental at the end and met Corey at Burlington, Vt. the same great service was extended. Thanks to him!”
“Great service at BVT airport counter. The Counter, staff was friendly and efficient, the car we had was great, and we had no problems. The check out and return process was couldn’t have been easier.”
“I had just been in my first vehicle vs vehicle accident ever and my truck was totaled. My insurance sent a reservation to one location a they had no vehicles for that day (my only day off). I called the Shelburne rd location and the gentleman told me to come right down and they would set me up. Upon arrival these young men were all busy. Each dealing with a separate customer. My turn came and they had me out the door in a brand new rental truck within minutes. After 30 days I returned the vehicle and my interaction was just as smooth as when I picked up. These young men were very polite and made everything so smooth. Just that little bit of stress relief was amazing. Thank you enterprise employees.”
7:30AM - 5PM
1335 Shelburne Rd, South Burlington
Car Rental
“An unusual charge showed up, so I called the local number. All that got me was an automated system that went in circles. If I question a charge I should “call my financial institution”. Why, so they can tell me that only Hertz can explain the charges. Zero options to speak to anyone. Just get kicked around once they have payment. The closest I could get to an answer. It was an automated message telling me to go to a website to request a receipt. So the receipt is just going to tell me what I already know. I’m being overcharged and I can’t get someone to remove the charge. Or, if there is something that is worthy of being charged, the receipt or the automated system gives me any information that satisfies the charge.
Just got a response telling me to go online. Not terribly useful. Sort of what I’m complaining about.
3-27 Update: Ignore above. I guess it was some weird credit card hold. Oddly specific amount of $75.75 while my $315 hold showed being refunded. Weird, but there’s probably some reason they need to do that I guess. Might be nice to have that explained. All good otherwise.”
“I have had bad luck with Hertz in other states, so was worried about booking with them. I had the most exceptional service, fastest check in and nice car. I had a quick resolution to a very minor issue too. Highly recommend!!”
“It was very quick to get the car at BTV and dropped it off at Boston airport, drop off was super easy and staff was helpful, would recommend to any one budget rental is the way to go ?”
“My friends and arrived late for a group trip. Enterprise didn't have the vehicle I had booked and they couldn't offer me anything else. Thankfully Avis had something for us or we would have been screwed! Great service was provided by the gentleman at the counter!”
“Margaret is A1 at her job at Hertz/Dollar Car Rental at Burlington Airport. She knows how to recommend the best car for the customer's needs and is very thorough and knowledgeable. I'm always happy to see her behind the counter when I rent a car from there.”
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“We experienced several flight delays and changed our flight to land in Burlington instead of Albany and changed our Enterprise reservation for Burlington airport. The representative we called accidentally changed our booking to only one day, but upon landing in Burlington, Brittany was able to honor our original rate for our whole trip and was extremely helpful getting us situated. She was truly the light at the end of the tunnel after a stressful day of travel and took great care of us. Thank you Brittany!”