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“I cannot speak highly enough about this location. I've used them several times in the past few months and Andrew, Jayden and Sully have all gone above and beyond to help make it a great experience. Thanks so much and keep up the great work!”
“This just a quick shout out to the team at BVT. Our flight was delayed (1 AM ish) so I gave a quick call to the local office. The gentleman I spoke with said not to worry we'll have someone there for you. Upon arrival Almas P. was there with a smile and got us a great car. Thanks guys!”
“Great service at BVT airport counter. The Counter, staff was friendly and efficient, the car we had was great, and we had no problems. The check out and return process was couldn’t have been easier.”
“Super happy with the car and the people at Enterprise. Specifically I usually work with a sweet human named Lyndsey, she is ? However everyone has always been super kind at any enterprise I have gone to over the years?”
7:30AM - 5PM
1335 Shelburne Rd, South Burlington
Car Rental
“An unusual charge showed up, so I called the local number. All that got me was an automated system that went in circles. If I question a charge I should “call my financial institution”. Why, so they can tell me that only Hertz can explain the charges. Zero options to speak to anyone. Just get kicked around once they have payment. The closest I could get to an answer. It was an automated message telling me to go to a website to request a receipt. So the receipt is just going to tell me what I already know. I’m being overcharged and I can’t get someone to remove the charge. Or, if there is something that is worthy of being charged, the receipt or the automated system gives me any information that satisfies the charge.
Just got a response telling me to go online. Not terribly useful. Sort of what I’m complaining about.
3-27 Update: Ignore above. I guess it was some weird credit card hold. Oddly specific amount of $75.75 while my $315 hold showed being refunded. Weird, but there’s probably some reason they need to do that I guess. Might be nice to have that explained. All good otherwise.”
“I have had bad luck with Hertz in other states, so was worried about booking with them. I had the most exceptional service, fastest check in and nice car. I had a quick resolution to a very minor issue too. Highly recommend!!”
“My friends and arrived late for a group trip. Enterprise didn't have the vehicle I had booked and they couldn't offer me anything else. Thankfully Avis had something for us or we would have been screwed! Great service was provided by the gentleman at the counter!”
“I was in such a pickle. Dawn at the Budget counter helped me to make sure that my weekend with my daughter went as planned. She was kind and professional and generous and I was SOOOO grateful! Thank you, Dawn!!!”
“The staff was very friendly, professional and prompt but the exterior of the car was filthy. Also the fuel tank was at 1/4 but my receipt showed it was 100% full. They make a major deal of me returning the car full of fuel or paying an $86 refueling fee and they can't manage to fill the tank before my rental. I returned the car with more than 1/2 tank of fuel and they didn't refund me $46.”
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“After a terrible customer service experience at Avis, we decided to try Enterprise Rent-A-Car instead and we’re so glad we did. Lascelles was incredibly helpful and completely turned the experience around for us. He made the entire process seamless, efficient, and stress-free, and we were able to get exactly what we needed in no time. Truly outstanding customer service.”