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“Lindsay was able to work on my vehicle the same day even though they couldn't put me on the schedule. They did upsell me on a few service options. Hopefully this will prolong the life of my car. I was happy that they ley me apply some coupons i had to bring the cost down.”
“Just got my Rivian back and it is beautiful! Feels like a new truck. Anyone who has an EV knows the struggle of finding a good shop. They are a good shop! The owner took time to explain the process and helped when insurance was the holdup. I 100% would recommend and use again if need be.”
“These guys are so great! Yes, beautiful job fixing a scrape on my new Mazda. And yes, so quick. But what I think makes them stand apart is their exceptional customer service. These guys have a kind and friendly manner — which is so helpful after you have screwed up your car.”
“Dealing with a damaged vehicle is never a desire, but Caliber Collision made the repairs pain-free. Damian was exceptional throughout the whole process. While there were delays, Damian treated my vehicle as his own, ensuring the work was completed to a high standard. I would recommend this location to others!”
“Excellent experience at Passport Nissan! Extremely friendly staff and our sales consultant, Adrian Gonzalez, was extremely knowledgeable and friendly. I’m grateful to use Passport Nissan of Alexandria!”
“This place is very good, and very prompt. Had a panel on my car that popped from its bolt housing. They were able to have me come in right away, and immediately fixed it for free. If, and hopefully I won't need, any body work at some point, I will be there in a moment. They're certified across many companies.”
“Mr. Choi always goes above and beyond to help his customers. He truly cares and puts in the effort to provide the best service every time. You can tell he takes pride in his work, and the quality of service is excellent. This is an auto body shop you can trust and confidently recommend to others.”
“Corey was very friendly, knowledgeable, and efficient. He provided excellent customer service and made the process quick and easy. I really appreciated his help.”
“Vihelmo and his team are great. I had major repairs to the frame done. VM also replaced the windshield. Both were completed at a very reasonable cost and with high quality.”
“Happy overall with the service. They let me drop my car off right at closing and had it ready the next day. I just needed a battery replacement. I will say, the labor cost felt quite steep for something that simple, but they didn’t try to upsell me or make it seem more serious than it was. Seemed like honest, straightforward people, and I appreciate that. I’d definitely come back.”
“Daryl is the absolute best! Can't say enough about his kindness, willingness to help, honesty, superb communication and on-point knowledge. He knew just what the issue was, found it quickly, kept us in the loop, and was kind and helpful throughout the whole process. He's awesome and deserves every bit of those 5 stars. We are really grateful. Thank you so much, Daryl!”
“Overall GREAT experience with getting my vehicle repaired from accident. From dropping my car off, to them coordinating a rental vehicle for me, to doing a great job explaining the repairs the would be done, and getting my vehicle repaired and back to me BEFORE the estimated completed date. 10/10 customer service the whole way through the process and I would highly recommend the Koons Collision Center of Alexandria to anyone I know.”
“I worked with Aki for several weeks as I went down the process of receiving goodwill from Nissan to fix my car’s transmission. She was incredible throughout the process and I couldn’t recommend a better person for this role!”
“Rhonda is an outstanding Customer Service Manager, renowned for her meticulous attention to detail. She approaches every automotive challenge with enthusiasm and expertise, ensuring exceptional outcomes. Her grace, kindness, and professionalism are unmatched. Rhonda, it has been an absolute pleasure to have you manage my automotive concerns.
-sg”
“I had a great experience at European Body Shop. From the start, communication was fast, clear, and professional. The owner was extremely responsive and did an excellent job on my vehicle replacing the fender. As a busy person, I really appreciated how smooth and efficient the whole process was. They even went the extra mile by cleaning the car for me, which was a nice touch. I highly recommend them!”
“I had a great experience with Euro Motor Service. The owner, Mar, was fantastic to work with, very professional and honest. He took the time to explain what was really needed for my car and didn’t try to upsell me on unnecessary work. It’s refreshing to find a shop that gives straightforward, honest opinions. The service was done quickly, and the quality of the work was excellent. I highly recommend to anyone looking for a trustworthy mechanic.”
“I’ve been a customer of Alexandria car Clinic for over 20 yrs (with each car I’ve owned) and feel comfortable enough bringing my vehicle here because I know I will get quality service and very reasonable prices without having to worry about unnecessary charges added on. I’d recommend coming to see Zack for your next service mainly because of his honesty and integrity.. Hands Down one of the best shops I’ve experienced!!
-T.Hayes”
“I came in today needing a new battery for my car. Simon was extraordinarily helpful and incredibly efficient. Within 20 minutes he had tested my current battery, informed me about my options, finished the sale, installed the battery, and had me on my way again. Fantastic service!”
“I went with a friend to purchase a 2002 Corolla with 127,000 miles on it a couple of weeks ago. Mr. Bruce, the owner, made time at the last minute before he was headed out of town. After the test drive, the sales process was smooth and all the paperwork was done dilligently.
After a check up with the mechanic, the car was sound. The major systems were in good shape, and just some minor maintenance, fluids, etc. was done. My friend is very happy with the vehicle as a daily driver and looking forward to many years of reliable transportation without a car note.
Mr. Bruce was very honest and generous with his time, staying an later than he meant to with a great attitude. While in the office, a happy customer came by just to wish him a happy vacation. The price for the vehicle, tags, etc. were all transparent, above board, and less than a dealership. We were in and out in about an hour, stress free.
When the title came in, his collegue Mr. George, came in and made sure everything was in order, showing exactly which forms needed to be presented at the DMV and providing back up copies to make sure the documents on the day of purchase were available for the appointment (at the DMV). He was very professional, kind, and gave great customer service.
If I needed a car tomorrow, I would ask what Mr. Bruce had available and do business with him. The dealership is easy to get to and there is parking available on site.”
“I just had my ford explorer sport fixed here and was so anxious. Janet is an absolute gem and the workers are amazing, and so communicative and called to update and answered all my questions I 100% recommend this company.”
“I was able to limp my car here from an out of state trip. They had the parts for my bmw with a friendly and knowledgeable staff. Wish they were closer to home!”
“Andrew is so knowledgeable and helpful. He helped make the car buying experience enjoyable! Car was delivered in perfect condition. And the financing department was super helpful!”
“I have been a customer of Lane street location for 18 years. I believe that says itself how I trust them. Employees change but I always had the best experience customer service with this location vs. the other locations. I like the way Wiygul checks and gives list of the possible repair references.”
“Khanh is very professional and respectful. Took great care of me and my bike. He doesn't ask people to leave a review—all of these reviews are simply because of how much people respect and appreciate Khanh's service.”
“Had an awesome experience at International Auto Body on Route 1. The gentleman who helped me was friendly and gave me a very fair price to fix a ding on my door. The work came out looking flawless. You can tell they take pride in what they do. Definitely a shop I’d go back to and recommend to others!”
“God bless these people! I came in because my Honda civic door was not closing all the way and the light kept coming on while I was driving. It looked like someone tried to break in and bent the frame. These guys fixed it in under 10 minutes free of charge. Truly some of the most kind and honest people out there. 10/10 recommend.”
“I am a repeat customer. Found a great 2019 Range Rover with low miles, to update from my 2016 Range Rover.
The entire sales staff, working with service and parts delivered a practically brand new SUV with 32,000 miles on it.
A truly outstanding experience!”
“Didn't have any paint repairs done, so I can't review that. However, I did stop by quite a few months ago to get a quote on a small repair. My bumper was hanging off and there was a kind gentleman that stopped what he was working on and helped to affix it back. Then he gave me a very reasonable quote to finish the repairs/paint. I ended up selling the car, but I kept their card because he was so nice and patient and the price was so reasonable that should I ever need it, I'd definitely be back. Thank you!”
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“Alex location and especially Nick did an amazing job keeping in touch with me and getting my car out on time and beautifully done. Car was spotless and the repair looked better than the factory.since I have used caliber over a half dozen times, you'all have a customer for life
Thanks Caliber.”