VAL Collision Alexandria offers high-quality auto body services and is known for excellent customer service. Their technicians are well-trained to restore vehicles to their original factory condition. Many customers have praised the superb quality of work and fair pricing, especially for luxury vehicles. One customer highlighted their satisfaction with the help received from a staff member named Maddie, who was friendly and attentive. While some reviews mentioned initial communication issues, the owner has actively addressed these concerns by reaching out to customers to improve communication and ensure satisfaction. After a frustrating experience, one customer reported a positive turnaround when the owner personally intervened, demonstrating a commitment to customer care and service quality. The shop is recognized for its paint and bodywork, with results that leave vehicles looking like new. However, customers should be aware that the business can be busy, requiring patience for service. Overall, VAL Collision Alexandria is recommended for its reliable, honest service and dedication to customer satisfaction.
The customer service is great. The price and time of completion was exactly whar was promise. Highly recommed it!
January 2024
I was helped by Maddie with parts for my car and i was satisfied with all the help, prices and attention i received by her. I will definitely recommend this location and maddie who was very friendly and amazing by helping. I have had bad experience in the past with other collisions but i am very happy with this location... read full comment
July 2023
This is an excellent place to take your vehicle for paint and body work. I am pleased with the results and there is no way tell anything happened to it. You need to understand though that they are slammed with work and they're not going to be able to get your vehicle taken care of right away. Patience is key.Services: Painting
